Howdy folks, just wanted to see what people thought. Just got a nib bksor pro. Everything is flawless except this missing strip of wood / crack. I can't really see if from the players point of view but I'm worried as time goes by it will crack up into the playfield. This is my frist nib so I wanted to check with folks and see if this is normal before contacting my distro / stern. Like I said everything else is stellar so I don't want this to be a stern bashing thread more so just curious if I should even care about it. Thanks!
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Ty to everyone for their thoughts. I'll send my distro an email and see what he thinks. Thanks!

Wait I thought they send a populated playfield and I send back the damaged one? Is that not the case? Very unlikely I'd do a full pf swap. I just bought the game. I see exactly why people wouldn't do that, it's a ton of work. If it is just swapping a populated playfield then no problem but otherwise that seems kind of unreasonable.

Also ty for chiming in it makes me feel better about it given someone with your level of experience chiming in. Regarding it spreading. But yeah I mean if they just send me a pf then I guess I'd take it but man that seems kind of like a lazy way to fix the issue.

It is not filled with clear and isn't smooth to the touch if so I'd agree. Like when I run my finger over the surface it feels like ply wood under it not smooth and certainly not like a clear coat. It almost looks like it chipped from the edge and someone pulled up on it and that is where it stopped so they were like meh let's just ship it and see if anyone cares. Otherwise I'm not sure how that would pass QC.

This is good to note and I hadn't thought about it. Not that I want to sell but you never know lol.

Without

Again to be clear I don't plan on selling I've had my Bk2k forever and still love it just called my distro and he is working with stern to get a populated pf sent to me

You got it, I assume they will take their sweet time but who knows. in the mean time I am enjoying the game. It is EPIC!

Yup its not lol It's certainly not filled with clear either

Nada I emailed my distro to see if they had an update but nothing yet. Hopefully it will work out

Not a few drops I think it would need to be several drops and several layers. Plus Idk they might not take it back if I mess with it.

Whoa yeah glad I don't have any of that. Wtf. Is that the clear coat being pushed up by pressure from the post? Lol. What is the cure time on these 15 minutes good God. That shit doesn't seem normal to me.

Those powers at be need to go directly to hell. That shit is not normal. Imagine buying a car with that issue and the dealer just saying oh yeah its normal we don't care. F that man.

Wait is that happening on yours?

My thoughts exactly. I think they will fix it. But I better not have any of that clear coat rings shit. That shit is unacceptable.

One of the blubs kept causing a node board to turn off my white lower gi. Had to test them one at a time to find which one was bad. Seems like pretty bad quality when a game has like 50 plays on it and the led just shorts out and the end user has to diagnose what's wrong. I know it's pinball but damn man. Never had that happen with comet leds. I wonder who stern uses. On the base of the bulb it says stern so I assume they make them. Oh well. It's fixed and good to know the node boards catch issues like that. Love this game hahaha
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Same here. I'm going this route at the moment if it doesn't pan out then I'll contact them directly but my distro seems to be pretty confident they will fix it. I'm just playing the hell out of it in the mean time hahaha. Super fun game

Good news everyone Stern has agreed to replace my playfield.

It will be populated. Oddly I have to wait for them to finish the playfield then they ship me a box which I put my playfield in and once it gets to them then they will ship me a new one. Kind of annoying the game will be down for that long while waiting for the new pf to come back to me but meh it could be worse . The Stern rep was super nice he even said to keep playing it and enjoying the game while waiting.

He asked me if it was on route, or at home. It's at home, I wonder if they would have done things faster if it was on location.

Still no replacement. I guess with JP shipping now they will be even slower to fix this

Yup, basically I've asked them every month by both phone call and email about the status and they just keep saying they don't have one in the wear house (Which makes sense if you never save one to put one away for a customer you screwed over). My last contact was last month and they gave me the same excuse. The fact is they don't care and it shows. As a note they have been friendly when I've followed up about it but, there is little value in that at this point. I'll be glad when it sells and I never have to buy another .

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