Quoted from Whysnow:

Who is your distributor?
If you just opened this game then call them, tell them the game has a majof pf defect and should have never been past qc of the pf before being populated. This is actually indicative of the entire current culture at Stern (sadly).
Demand a new game! Not merely a new pf. As others mentions this would be like getting your brand new car and it arrives with the back quarter panel dented but someone saying it is understandable because you can't see it when driving.
It blows my mind that anyone, including HEP, would say this is acceptable. The PF is the most important part of a pinball and plainly put, if you line up 10 games with various minot issues, EVERYONE will by pass yours and will also offer you less on resale if they do offer to buy.
WHY would anyone ever accept this? Return it to you distributor, demand a replacement game! If they won't do it,then out them here and file a charge back for defective goods.