Richmond, VA
Still no replacement. I guess with JP shipping now they will be even slower to fix this 
(Topic ID: 243836)
Linked Games
Black Knight Sword of Rage (Pro)
Stern, 2019
Topic Gallery
Quoted from kermit24:Glad they took care of you, but I expected it based on your specific situation. Yes, the standard practice is you ship your playfield back in the coffin they provide, then they ship the new one. Its usually same day turnaround.
They may be out of stock on the playfield and are waiting for more to arrive. When Stern agreed to replace my Aerosmith playfield it took a couple months for them to ship the empty carton to me but I was also told right off that it would be awhile as they had no playfields available and that they don't ship the empty carton out until they have a fully populated replacement boxed up and ready to go out the door.
Quoted from Pin_Guy:They may be out of stock on the playfield and are waiting for more to arrive. When Stern agreed to replace my Aerosmith playfield it took a couple months for them to ship the empty carton to me but I was also told right off that it would be awhile as they had no playfields available and that they don't ship the empty carton out until they have a fully populated replacement boxed up and ready to go out the door.
Yup. My ST playfield replacement took months because they didn't have any in stock. They can't do a special run just for replacements. I'm sure they will not forget, and you will get the new one long before your original is unusable. For now, just enjoy it as-is.
Quoted from darcangeloel:Still no replacement. I guess with JP shipping now they will be even slower to fix this
That's not a bad thing. I'd welcome a delay and play the hell outta your BK until the new populated playfield arrives. Once installed it's like having a new pin.
11 months later
Soooooo, Stern never send out a populated pf. Now we'll see what the resale value will be. I'm interested but have no room. So I would need a deal to good to pass up.
Quoted from Spiderpin:Soooooo, Stern never send out a populated pf. Now we'll see what the resale value will be. I'm interested but have no room. So I would need a deal to good to pass up.
Yup, basically I've asked them every month by both phone call and email about the status and they just keep saying they don't have one in the wear house (Which makes sense if you never save one to put one away for a customer you screwed over). My last contact was last month and they gave me the same excuse. The fact is they don't care and it shows. As a note they have been friendly when I've followed up about it but, there is little value in that at this point. I'll be glad when it sells and I never have to buy another 
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