He's a one man operation providing hard to find parts and kits, a great service to the pinball community. Did you miss the giant billboard on the middle of his front page? Take your Karen act over to yelp.

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So you read that whole thing that he put up there to set customer expectations, then come on pinside and post that you're upset he didn't meet the same timelines and levels of communication as companies with huge warehouses, dozens of employees, and millions in buying power?

It actually does, right there in the third bullet point.

He's gone above and beyond for me, making me custom kits and helping with special orders and is an asset to the community. If you have a valid gripe that's fine but to see you post that when he goes out of his way to emphasize he's a one man show and won't have the same timeframes or time to reply to "when is my order ready" emails it got my goat. Jerks on pinside have caused everybody from modmakers to designers to vid1900 to say "you know what, fuck it I'm not coming back" or stop providing services and I don't want BDE to go the same way. Other than that I've got no skin in the game.

I'm sorry for calling you a Karen and getting all fired up.