(Topic ID: 247442)

Big Daddy Enterprises customers...please read!


By wrb1977

66 days ago



Topic Stats

  • 31 posts
  • 24 Pinsiders participating
  • Latest reply 56 days ago by bayoubilly70
  • Topic is favorited by 2 Pinsiders

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    -6
    #1 66 days ago

    I tried placing an order today for a capacitor kit through Big Daddy Enterprises on eBay and when I clicked the buy it now button I got a checkout error stating the seller was no longer accepting bids from me. The reason Todd (Big Daddy Enterprises) blocked me was in regards to a thread he started two weeks ago that I voiced my opinion in. Todd was asking here on Pinside for those that also sell on eBay to block a particular buyer because that buyer asked for a part to be shipped as soon as possible. Todd then told the buyer that the request was aggravating and because of that comment the buyer left Todd negative feedback on eBay. Here is the thread for reference...

    https://pinside.com/pinball/forum/topic/warning-to-ebay-sellers-buyer-tom848tom-

    I initially gave Todd a downvote and shortly thereafter received a PM from him asking me why I gave him the downvote...this was a first since I joined Pinside in 2015. He even referenced specific parts I bought from him so he definitely keeps tabs on his customers. My posts in Todd’s thread are #116 and #125. And here is a copy/paste of my only PM response to Todd’s PM where he asked why I gave him a downvote...

    I honestly feel you are overreacting in this situation. I understand that these kinds of things build up and that this guy was maybe the final straw, but what he said by itself should not have aggravated you to the point of telling him. What you said to him is what caused the negative feedback. Providing his ID and asking others to block him is out of line. You may have been able to have him remove his negative feedback by seeking resolution with him before escalating it to Pinside, once again just my opinion. The Elektra targets are excellent and I will not hesitate to order from you in the future! No hard feelings...just my thoughts.

    -Wayne

    I just wanted to let other Pinsiders know that if you used Big Daddy Enterprises in the past and you disagreed with Todd in that thread, you may have been blocked as well and lost one of your suppliers. Maybe Todd will offer those that agreed with him a special discount coupon for their next order? I lost one of my parts suppliers not by choice, but because I voiced my opinion on Pinside in a respectful way. For the record, Pinsider’s opinions within Todd’s thread were split, Todd acknowledged he would probably not communicate with a buyer that way again, his negative feedback on eBay was removed, he removed the buyer’s name that he was complaining about from the thread, and a moderator closed the topic. That should have been the end of it, however, he carried it back over to eBay and blocked me...for what? Todd has every right to sell to whomever he pleases, but wow, what a way to run a business. It must be nice to be in a position to so easily dismiss good paying customers. Just wanted to share and hoping no other Pinsiders were affected as I have been...good luck!

    #2 66 days ago

    Fuck it, there's plenty of places to buy caps.

    This is my favorite place to buy cap kits.
    https://www.arcadepartsandrepair.com

    Otherwise just figure out the values of the caps and order them from Mouser or Great Plains.
    I normally buy most of the common caps in bulk because they are cheaper that way.

    https://www.mouser.com

    https://www.greatplainselectronics.com

    #3 66 days ago

    he is just a man, not a corporation
    you probably should have left it a few months before ordering from him again

    #5 65 days ago

    Be thankful you live where you do - plenty of other options to buy from up there.

    Quoted from PopBumperPete:

    he is just a man, not a corporation

    That shouldn't make any difference though.

    #6 65 days ago

    I ran a collectible card game business for 11 years on Ebay. On a rare occasion I received a negative feedback from someone. I’d reach out to them and ask what caused the negative feedback and try to work it out with them. If they didn’t remove the negative feedback I’d block them from buying from me.

    I never went around bad mouthing customers to competitors. That’s unprofessional and childish. If a customer is difficult to deal with block them from buying from you, but don’t bad mouth them in the industry. Only bad mouth people when they file phony PayPal claims, or something else that costs you money

    #7 65 days ago

    Find the values you need, then go order them in spades from www.arrow.com, who provides free overnight shipping for a fraction of the price.

    #8 65 days ago

    Sounds like big daddy gets aggravated very easily. Selling on eBay requires patience and a thicker skin, not a hair trigger.

    #9 65 days ago

    Ebay selling sucks. I’ve been burned. Big daddy deserves respect

    #10 65 days ago

    I bought stuff from him on eBay and his site never had a problem.

    I'll buy from him again.

    #11 65 days ago

    Thank you to those that offered suggestions for alternative pinball parts suppliers. I have a handful of my own that I use regularly but it’s always nice to check out new ones that I have not heard of.

    #12 65 days ago

    Looks like Todd did the right thing

    1 week later
    12
    #13 57 days ago
    Quoted from wrb1977:

    I just wanted to let other Pinsiders know that if you used Big Daddy Enterprises in the past and you disagreed with Todd in that thread, you may have been blocked as well and lost one of your suppliers. Maybe Todd will offer those that agreed with him a special discount coupon for their next order? I lost one of my parts suppliers not by choice, but because I voiced my opinion on Pinside in a respectful way. For the record, Pinsider’s opinions within Todd’s thread were split, Todd acknowledged he would probably not communicate with a buyer that way again, his negative feedback on eBay was removed, he removed the buyer’s name that he was complaining about from the thread, and a moderator closed the topic.

    "We reserve the right to refuse service to anyone".....

    My personal reply to you was civil, I told you that I was stating facts and I appreciated your reply. What's ironic is I went to Pinside with few beers under my belt with fit of anger to warn people about a buyer, and many people agreed and I hope added him to their blocked bidder list. But you disagreed with me, and when it impacts you, here you are doing the same thing warning people about me when you've not been harmed one bit. A bit of a hypocrite if you ask me. I did indeed block you because *you openly disagree with me* and your ability to harm my business on eBay could cost me the loss of being a Top rated seller, which results in the loss of discounted fees. Would you give me a negative if I miscounted a part? If the package was late? If you didn't like my response to a question? I don't know but I'd rather not chance it. You've already told me you disagree with me so I don't know.

    You seeing I blocked you resulted in the same gut reaction feeling I got when I saw that negative feedback based on me telling a buyer that receiving emails to ship ASAP was frustrating. It had nothing to do with my product, nothing to do with my service. You steamed over it a little, and then you posted here. I regret how I told that buyer the way I did, and I removed his eBay name and asked the moderators to close the topic, but you have done the same thing, except the warning with my name Big Daddy Enterprises will stand forever. As you said, I lost a customer on eBay because I voiced my opinion, and you said I was wrong. Now you voiced you're opinion, yet you had the same reaction to post here, and that's OK with you?

    Nevertheless I can't win with being opinionated. I don't want a shit storm of messages again, I can be an ass and I admit it. Call me flawed, I call people out when I think they're wrong, and I'm often wrong myself and called on it. I like pinball, a lot, but there are some people I can do without. I can and will support the pinball community best I can with quality parts, kits, boards and more. I love my customers 99+% of the time, but on eBay it's more difficult to appease people.

    -5
    #14 57 days ago
    Quoted from toddsvec:

    What's ironic is I went to Pinside in a bit of a drunken fit of anger to warn people about a buyer, and many people agreed and I hope added him to their blocked bidder list.

    I regret how I told that buyer the way I did, and I removed his eBay name and asked the moderators to close the topic, but you have done the same thing, except the warning with my name Big Daddy Enterprises will stand forever.

    I don't want a shit storm of messages again, I can be an ass and I admit it. Call me flawed, I call people out when I think they're wrong, and I'm often wrong myself and called on it.

    These are your own words that you just posted above...not mine...my responses are below...

    You admitted to being drunk...obviously you asking people here to block a buyer was not a sound decision done in a good state of mind.

    You then said that you regret what you said to the buyer, removed his name, and asked the moderators to close the topic. The regret you felt and the actions you took were because you realized you were in the wrong. In the end you agreed with what I was saying all along. So why did you block me, a repeat buyer?

    And finally, as you said yourself, you can be an ass, as we all can be at times. I called you out that you were in the wrong, which you later admitted to, and still blocked me...out of spite...revenge for the downvote?

    If anyone here on Pinside truly takes the time to read what transpired between you and I (post #1), they will see that you are delusional. You talk out of both sides of your mouth. That’s all you had to say at the very beginning was...sorry I was drunk...and moved on. All of this nonsense would have then been avoided.

    #15 57 days ago

    So you're upset because I banned you on eBay, because you downvoted and discredited me on Pinside? Why would I not? The fact you put this on a public forum is as wrong as it was when I did it, but you think it's more valid for some reason. I blocked you for the reason I stated, that you disagree with my opinions, tactics, business logic. I felt you might be vindictive and took the steps to prevent it. I felt you might be angered if something rubbed you the wrong way with a sale on eBay. You aren't blocked from buying on my site. You went hot and cold, you were willing to buy from me but when found out you were blocked on eBay, you go and post here to discredit me. It was all good until you found out I didn't want to sell to you any more on eBay. It wasn't "revenge" (how could purposely NOT selling to you be revenge??? It just costs me a sale!) or anything but protecting myself from someone that has proven they disagree with how I operate and would be vindictive, as you are here now. Your revenge is trying to warn people because I don't want to sell to someone I feel is a bit difficult. Well I don't! Why would I do business with anyone that downvotes me, posts negatively about me, and/or publicly tries to discredit me? I'm not delusional. I deal with demanding people on a daily basis that thinks I should be like Amazon or Walmart. I get tired of "Please ship ASAP", or the "What is the status of my order?", "Will this board work in 'this game', when games are listed", and daily emails asking for help when they've never been a customer.

    The nonsense is the customer isn't always right. If they are right, they are right, but when they aren't, they aren't. And sellers have the right (thank God), for whom they do business with. You're the one talking out of both sides of your mouth as, in your words in your PM to me "No hard feelings". There was no hard feelings until I blocked you and you tried to buy a kit from me on eBay. Was there?

    #16 57 days ago
    Quoted from Multiballmaniac1:

    Ebay selling sucks. I’ve been burned. Big daddy deserves respec

    It can yes. False claims when people buy the wrong thing, hassles when packages are stuck in customs, mostly good but eBay doesn't support sellers.

    #17 57 days ago
    Quoted from timab2000:

    I bought stuff from him on eBay and his site never had a problem.
    I'll buy from him again.

    Thank you!

    -3
    #18 56 days ago

    Todd you need to learn to read. I never tried to discredit you, bad mouth you, or warn people about buying from you. I never asked people to “block” you or your business. I was just giving other Pinsiders a “heads up” that they may have been blocked too...nothing more and nothing less. Re-read my initial post in this thread and you will see...you clearly didn’t the first time. Your actions alone caused any negativity towards Big Daddy Enterprises. First, by asking Pinsiders to block an eBay member that had no chance to defend himself as he had no idea that a thread about him was even taking place. And second, by blocking me from buying from you on eBay because I might be vindictive? You obviously take downvotes and forum comments way to seriously. I was never upset in the slightest as this was never about me and would never have done what you suggested I might do. I was just trying to stick up for an eBay member that did absolutely nothing wrong and was unable to defend himself here on Pinside. You realized you were wrong, admitted it, and then held a grudge about it worrying what I might do in the future, even after I praised your products and told you I would order from you in the future. You offer quality parts for the pinball community and losing you as one of my suppliers is a shame. Regarding the “no hard feelings”, of course that changed once you blocked me! Are you being serious? Me trying to buy parts from you on eBay proves that there were no “hard feelings”. My order that I tried to place with you was to be kind of an “olive branch” to basically say...let’s move on. There are still no “hard feelings”, I just can’t understand your way of thinking. I learned long ago that you can’t reason with someone who is unreasonable, and on that note, I have spent more of my time on this situation than I ever should have.

    By the way, nice touch altering your original post that said “drunken fit of anger”, to read “few beers under my belt with fit of anger”, which doesn’t even make sense. I guess that sounds better in your mind...whatever you feel you need to do to protect your image.

    You will not hear from me again.

    13
    #19 56 days ago
    Quoted from wrb1977:

    Todd you need to learn to read. I never tried to discredit you, bad mouth you, or warn people about buying from you.

    Then what is the point of this thread? It is certainly what I took from it. Now if someone searches for Big Daddy on pinside they get this sour grapes thread. I’d be pissed if I were Todd. Simply moving on and not dealing with him period is the best course of action.

    #20 56 days ago

    I totally agree with Todd here, especially when he says “I’m not amazon or Walmart.” I used to sell a lot on eBay. I’m one guy. Had a 5 day shipping and handling parameter in all my auctions, because I make “one” trip a week to he post office. People that don’t sell stuff often don’t realize how time consuming it is to pack 20 things and schlep them to the post office.

    I was very protective of my rating and feedback... and I’d do the exact same thing Todd did, and I’d still do it today, to protect my rating. If I got a bad vibe from you... asking for tracking or expedited shipping in a “ya better do it” tone, stupid questions about condition of an item, whatever.... you were instantly blocked. It only takes a couple bad feedbacks in a row to ruin your rating there, and with ebays newer policies/rules/what have you, there absolutely is no seller protection.

    Nowadays when I buy stuff on eBay, the auto response emails from the seller are ridiculous. I feel like I’m being courted by a nurse in a hospital. The sellers are all scared of negative feedback and getting a demotion from eBay. It’s silly.

    So yes, I totally agree with Todd here. He has every right to protect his eBay account as a seller. Don’t take it personally. I think asking him directly before going on a pinside rant would have yielded better results for you.

    #21 56 days ago

    I would have blocked him too.

    #22 56 days ago

    i have no skin in the game here, but remember the original thread very well. todd went on pinside and asked for opinions. he was clearly in the wrong and acted like a stubborn child. then disparaged the customer in public. i, and several pinsidersc(actually, the majority) told him so. he refused to admit his mistake, until he was sick of the negative feedback that HE SOLICITED. now here he is again. like i said then, and i say now, i’m a man of principles, and my principles will never let me buy from this guy.

    #23 56 days ago

    I’m a Big Daddy customer.

    I read the thread.

    Absolutely nothing to see here. OP, this should have all been handled in PM.

    #24 56 days ago
    Quoted from toddsvec:

    I get tired of "Please ship ASAP", or the "What is the status of my order?", "Will this board work in 'this game', when games are listed", and daily emails asking for help when they've never been a customer.

    Sorry, but this is part of running a business....
    Im not saying you are wrong in blocking a certain buyer, but if you dont want to offer customer service, then dont operate a sales driven business...

    #25 56 days ago

    One can please some of the people all the time
    One can please all the people some of the time

    Like what I think cosmokramer implied, in sales, one just can't please all the people all the time! Hence ones right to refuse service to anyone, hence ones right to refuse to buy from a seller.

    We RARELY hear about the hundreds or thousands of positive transactions, what we hear about is the ONE isolated negative transaction. This has been hugely amplified today thanks to the internet and instant communications.

    I love this forum as at least we often hear both sides and can make up our own minds and not be sheeple.

    #26 56 days ago
    Quoted from wrb1977:

    I never tried to discredit you, bad mouth you, or warn people about buying from you. I never asked people to “block” you or your business. I was just giving other Pinsiders a “heads up” that they may have been blocked too...nothing more and nothing less.

    BS. Sorry but there was NO other reason.

    #27 56 days ago

    I read the Orginal thread and honestly am still on Todd's side and will continue to buy from him.

    Ebay is a more personal buying/selling environment, the original thread was silly on the buyers end it takes all of 30 seconds to look at a sellers feedback to see if you want to buy from that person and Big Daddy has nothing but great reviews.

    In my neck of the woods Chick FIL A has smoking Fast service, all of them for the most part and they seem to pride themselves on that. You don't go into Chick Fil A order your number 1 and say can you make it ASAP because you know it will be out ASAP.

    Can't we just have a few beers and play some pinball or fix some games. Buy don't Buy block don't block whatever my beer is still cold and my pins need to get played.

    Anyone want a free beer at Pinburgh look for a 6'2 Spanish guy with a Pinside lanyard and my avatar cheers guys. Let's keep Pinball Great

    #28 56 days ago

    The lesson is the same as we were taught as kids...our words/actions have consequences. Some good, some bad. You can only control what you do, not what others do. be mindful of your own actions....
    Mike

    #29 56 days ago

    Great seller, would buy from again.

    #30 56 days ago

    Lol, you are a idiot. Todd is good dude and always been great to deal with. Problem is pinball guys are impossible sometimes. Want everything cheap and shipped within 2 minutes. Place your order and shut up and wait for it to hit your doorstep.

    #31 56 days ago

    I've ordered from Todd for years and only had good... No, I mean great... experiences

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