Mitchell, SD
I received an Old Chicago back glass from Steve at BGresto around March. It took about 8 weeks to arrive which is fine. And his communication was great the whole time . And he packed the backglass perfectly for shipping.
When I got the backglass it looked great. I got the backglass in and once I got done with a game I noticed it had no "game over" masked area so you couldn't see it at all when the light was one. Upon further inspection I also found that the "tilt" spot was missing too. I emailed Steve and let him know what problems I had with the backglass. He responded that same day via email and apologized and said he would replace the backglass for free with free shipping.
I couldn't believe it. He said he had to fix the error in his computer since I didn't send him my backglass because he already had the file. He said Old Chicago was one of his first back glasses he had done. I totally understood. Everybody makes mistakes.
A few months later out of nowhere I get the email with the tracking number and 3 days later showed up a perfect Old Chicago backglass. He said he didn't need the other backglass back either.
This is how you run a business. Dude paid for his mistake, made it more than right and when was nice and helpful the whole time along the way.
Huge shout out to Steve at BGresto for saving my game and running an awesome operation.
I hope this helps someone make the decision to get a glass from him. It may take while to get but it will be totally worth it. To me 8 weeks to get a backglass of this quality isn't a long time to wait. It's much better than no backglass.
