Let me start by saying I did everything I could to avoid starting this thread but I've been backed into a corner.
Some background: About a year or so ago I saw that pinball basement was making boards that were supposed to mimic original factory boards. I thought this was a great idea and ordered a few to have on hand as I buy and sell a lot of games and like to have boards on hand.
Fast forward a couple of months, a friend of mine needed a board so I gave him one of those boards. It didn't work correctly and he ended up sending it back to Charlie at pinball basement where it was repaired and sent back to him pretty quickly. I didn't think anything of it at the time but was happy it was taken care of.
I then met Charlie at the Texas show back in March and placed an order for a bunch of boards. He told me they would get out in a couple of weeks once he got back from the show. After 3 months I still never received them. A lot of messages back and forth along with excuses.
Finally I ran across this thread about him announcing that he was making the boards and realized what a debacle it was, between empty promises and poor quality product. https://pinside.com/pinball/forum/topic/grand-opening-of-the-pinball-basement-check-it-out.
Being that it was over 3 months and I still haven't received products and saw the poor quality of what he was sending, remembering that one of the boards I had received from him earlier didn't work, I sent him a message saying please don't send me anything that I was going to initiate a charge back. He apologized and said that he would ok the refund.
Now he's fighting me on the chargeback saying he's going to yet again ship this week (now 2 weeks ago). It was day 28 of the 30 days before they issue me my money.
I sent him a message through Pinside and he told me flat out he didn't like the way I initiated the charge back and too bad, that I was going to get his product. (Still not shipped).
I tried to get Robin involved as to not start a shit show publicly, because I don't want to blow up a business that could potentially be good for the hobby and I've been on pinside long enough to know how these things go. I don't know exactly what was said to Robin but Robin said that he tried and couldn't talk any sense into him.
Please see attached screenshots of conversation which are unedited except for my address and phone number.
I've never seen a successful business force people to take product that they do not want. I'm still fairly confident in my bank refunding me all of my money being that he has admitted to them that he still has not sent me anything. Now 4 months later.
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