Sounds like he doesn't have the money to pay you back.

He's a piece of shit. I won't do business with him

Knowing Butch from the shows and having done a little business with him in the past I know this isn't a post he wanted to make. Butch is a great guy and nothing but a class act so I am sure it was a hard decision for him to go ahead starting this topic. Just in case this becomes a "shit show" I wanted to support Butch right away on this. Sadly sometimes small vendors are not good at delivering product or with money management. I don't know any of the details and have never done business Pinball Basement but this surely isn't advertising he needs.

I was impressed with their product and booth but will not do business if this is the customer experience.
Hope this gets resolved quickly.

It is and it won't...sitting on about the same amount (around $1200.00) worth of crap boards for months and months and months w broken promises, replacements which were shit, etc.

Chaulk it up to "buyer beware" category in this hobby......alot of great products, people in the business......sadly, he's not one of them.....

Butch2099 - You are experiencing exactly what happened to me. He lied to me continually. He strung me along on delivery as well as replacing a non-working Power board. Months later, after confronting him at the Allentown show 2021, he promised again to replace my board. Almost a month later, I got a crappy replacement with parts literally falling off the board from poor soldering skills. I had another tech fix that board. He makes promises he cannot keep. his customer service is non-existent. He claims to have a medical condition and that is why his business suffers. On his Facebook page, he is constantly boasting about his great products. Lately, he is showing his game room full of machines that he is restoring. Buyer Beware is a correct name for this business. I am out about $600 on his crappy boards. Wish I had not waited so long, that I was outside the window for a charge back.

Can you point me to the best tech who would be willing to take these and (hopefully) repair them properly? Simply don't have the time to go through the schematic and troubleshoot repair them all....much appreciated....(pm if you'd like).....mark

Terribly sad to hear this.
It was truly an excellent idea with a lot of promise.

Hope this gets resolved for you. Good luck getting help from them on here.

Try Jerry Clause or Chris Hibler.

Good choices along with Rob Anthony and Clive from The Coin-Op Cauldron.

Butch is a standup guy - period end of story.

Beyond the boards I’m mesmerized you have a friend named Nestor.

Charlie shouldn’t be offering any product to the public. He has proven that he is incapable of communicating or fulfilling orders and is still allowed to do business on pinside for some reason.

I have had issues with him as well and there are many more documented incidents as well.

Couldn't agree more, with all of this Robin really needs to scratch him of this site along with the dude begging for $100k for a "one of a kind pin"

Wow, this guy is a piece…

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Was definitely going to hit Chris up....great guy and knows his stuff....wasn't sure if he wanted to screw w these or not....

Since I believe these are OEM to spec, I think they can easily work on these. Worth a shot for sure.

Purchased games from Butch before and he is real.

Chargeback is a slam dunk refund for the buyer with no delivery confirmation so seller is SOL.

Why screw over your target audience and buyers of replacement boards?

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Sorry you had to go through this. Thank you for writing this thoughtful and informative post which will undoubtedly help others avoid the same nightmare.

I have no skin in the game but I just want to say: there is NO WAY I would ever even think about doing business with this Charlie guy or Pinball Basement. I’ll bet I’m not the only one who feels this way, it would be in his best interest to straighten himself and this mess out.

I am not a doctor, but I don’t think being an asshole is a medical condition.

I’m sure he’s going through some shit (poor form to tease that), but he needs to just shut things down until he can get through whatever is going on. I know he means well, but just shut it down and get better.

Sorry the op is going thru this. I have seen pinball basements online store and wonder if he is shipping boards ordered through the site. I have thought about ordering a couple boards through him but was able to find something better everytime I needed one.
I can recommend Chris Hibler or Rob Anthony. Rob is my go to guy and he has been able to repair some pretty bad boards. Good luck to the op

Thanks for posting Butch2099 I will for sure avoid this seller. He makes himself look like a piece of crap. He may as well just be a wanna be scam artist with his poor attitude.

I got one of his boards early on I think through planetarypinball supply(?)and tehy would sell out quick! Like he was the official supplier of old boards for WMS product. Sorry I can't remember. The board worked great and saved my machine, unlike the endless headaches I had with rottendog boards that came defective several times. The one I have from the basement is still going strong.
I didn't know about any of the issues or other thread! Got me a little worried about it down the line. Maybe I should send off the OEM one to get de-hacked...

Sorry to hear about all this. I was super excited someone besides rottendog was making the power driver baord for WPC-89.

Amazing, Robin and the mods allow this guy to post and be a member on this website. Why not a stickey for this scammer?

Go with Victor / Dumbass instead.

I’ve brought this up before. When should someone be pulled from selling on this site? 3-5-10 complaints? Prob liability issues.

I’ve purchased more then a dozen machines or so from Rob over the years. We have developed a friendship in and outside this hobby and I can honestly say Rob is the first person to try every option to make something right. With that being said for Rob to post this he must have exhausted every means possible before going public about this, and besides his funds being tied up which he will get reversed he genuinely cares about this hobby and the people in it so thank you for being this to the front burner so others don’t follow suit and experience the same.

I can’t say enough positive things about Rob but I will add this for thought, when you have other highly respected dealers saying “Rob is a great stand up guy period” well that speaks volumes.

Shame on Charlie and shame on any platform that allows people to make victims of their community when there has been known issue posted about him time after time, horses don’t change colors.

I purchased a WPC89 driver board from him over a month ago. After a week I emailed to check on shipping. I then got a shipping notification but the tracking just shows label created. Still has not shipped. I’ve tried to email him 2 more times with no response. I started a chargeback with my credit card company yesterday. I would rather just get the product I paid for.

This is a shame. I ordered a driver board from Charlie on 5/21 and received it about three weeks later.

The board was an excellent reproduction and has been on our floor in our Indy 500 ever since.

Sounds like you probably WILL get it, in the end.. if he goes the save route as the OP.

That is insane to force the buyer to purchase the boards after months of not sending them. Lotta bad experiences with Charlie and then a few happy customers.. wonder what the ratio is?

I’m betting this how things go down in the basement.

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Done business with Butch, he has an outstanding reputation.

Charlie also has an outstanding reputation... in the other direction.

My only surprise is people are surprised when they get rooked by this character and that he is still allowed on Pinside.

Appreciate the heads up! Been dragging my feet on ordering a few boards to get some workshop games finally running.

Glad I procrastinated, sounds like it saved me money and hassle.

Butch is the man, I have bought a lot of machines from him over the years, he’s an awesome person.

Sorry you are going through this, sounds like an awful experience…I went through it with an arcade cab build I did years ago, it’s such a horrible feeling to get taken, makes you appreciate the good people in this hobby that much more.

Hope you get the chargeback to go through asap.

Sorry to hear. I will stay away and let everyone i know in the hobby to stay away from Pinball Basement.

Not saying you’re right, or wrong but you should have asked him for a refund before you initiated the charge back. If he would have said no, then imitate the charge back. The charge back will result in more fees than he originally received…just an fyi. Now you’re at this point, good luck and I hope you get your money back!!

Nah, then he'd be strung along for a refund until a chargeback is too late.

I totally support the OP and his approach.

We need a sticky thread that lists and praises the awesome suppliers/repair techs and a list of the deadbeats/scammers that jerk us around. Pinball Basement has proven he should be on the deadbeat/scammer list.

Pinball Basement you're way out of line here. Treat those as you would want to be treated. Clearly you don't get this.