Quoted from punkin:

I run an internet store as well, sole trader with no staff and semi retired. I am constantly telling the entitled generation that i am not Amazon, and if their order takes a day or two to ship, or of i don't mark it as shipped the day it ships it doesn't mean you should talk to me like a piece of shit from behind the keyboard.
And no, i am not going back to enter a tracking number into every order, but if you ask for one i will give it to you.
And email me, don't fucking message me on facebook, it's a business, not a social converstaion.