This is how you can expect to be treated by Retrorefurbs.com after they have your money. See enclosed screenshots.
I ordered my product on May 29th and still dont have the product. I was told don't blame Retro, not our fault, blame the USPS and US Customs....and ultimately go buy from someone else. This is not about the time it's taking to get the shipment, its about the responses in email from a business to a customer. Very poor customer service.
All i asked for was a solution to next day air me the parts and then ill send back the parts that havent arrived yet.....and I was told you can pay for that we are not a charity....There is a much better way to word that if you are a professional business. If that doesn't work, offer some other solution. As a person who has run businesses, I have lost money in efforts to at least appease a customer...maybe it didn't always solve the issue but I took responsibility until the product got to the customer. However, no solution was given except call these numbers. No alternates or apologizes were given because of the "hey its not our fault, go blame someone else attitude."
All correspondence was from Pete.
Its really sad as it looks like they make a nice product, but as you can tell they will belittle and berate you and not make any offers on thier end to make things right using their own means...they will just blame someone else and say call them...
Yet big and bold you will see the 100 Percent Satisfaction Guarantee on their webpage. All I'm saying is Buyer Beware and if you can find a similar product from somewhere else, I would buy it there.