My summary to Kevin was as follows:
1) you have an email list of who preordered the playfield. If you aren’t intending to ship at the very least have the courtesy to email saying so.
2) apologies go a long way for any business screwup - I haven’t gotten one so far
3) your email list by the time you go into production is 2 years old. If you are worried about having extras at the end then email people to confirm before you go into production
4) a simple $100 deposit can ensure you aren’t stuck with extra product. By this time we trust we are going to get what we ordered or get refunded eventually
5) running a good business is about good communication, setting customer expectations, and then apologies when you fall short. CPR falls short on all counts here.
6) blaming your customers for all of CPRs problems is taking the easy way out and not productive in the long run.
I get that with all the crap sent his way that he feels under siege. But for now they are their own worst enemy. If the choice is between them staying in business or pissing me off then them staying in business is the better option. But it’s a false choice due to their chosen approach to how they run this business. It doesn’t have to be this way.
Augusta, GA
Sana'a
