So I put my name on the Xenon preorder list in February 2017 before they began the latest run. Let me be clear, this was not a “leftovers” situation. It was not moved into production yet, and it was over a year until it moved off the preorder list and into production. Find out it finally made it out several weeks ago. Waiting for the standard notification and it never came. Messaged Kevin and guess what ... they sold out. Now rather than say “Yeah man we had several people like you because, boy, we’ve been burned lately with way too many playfields left over”. Nope. Instead I’m told that well some people put their name on that list in 2015 and 2016. But have no fear they are moving to a new model where we can order it anytime. In 2019 .... maybe.
Look CPR is to be highly praised because before them there was nothing. And yes when they get stuck with a ton of extra playfields it makes their business less viable. So I get it. But to try to gaslight people that you might be on a waiting list for 18 months, but if there are others in front of you, and since we don’t plan to make the complete waitlist run, you kinda might be outta luck. Well I call total BS on this. I just want everyone to be aware if you are on ANY waitlist for any playfield run, don’t hold your breath that you will ever get your playfield. Bad way to run a business. Really bad.
Let the flaming start from CPR and everyone else about how I’ve got it all wrong. And yeah I know with posting this I’ll get banned here from CPR. And I’ll be told that I have no right to call them out.
But this is just not the way you do things. And if this is the way you do think you have to do things you at least add several well placed lines in your emails like “hey just because you are on a waitlist even if it’s several years in length this is no guarantee you are going to see a playfield”. Or heck how about an email saying: “So I know you placed a preorder but we expected a lot more people to drop off so we didn’t make as many this time around in anticipation for this. Unfortunately you drew the short straw”.
I don’t mind companies that screw up or companies that don’t follow thru. It happens. But dear god don’t try to gaslight your customers and expect them to remain your customers and for there to be no repercussions. Flame off.