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(Topic ID: 329773)

Best way to get after-warranty support from Stern?

By Markharris2000

1 year ago


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    #11 1 year ago
     
    TJD

    elcolonel

    Pinside member

    US Dacula, GA

    8y 62,550 1,810 3 12 5

    Quoted from Deez:

    You're better off posting your issue here for support from the community. Stern support is hot garbage on a good day.

    Baloney! Stern support, relatively speaking, is no worse than any other retail seller.

    OP
    Quoted from Markharris2000:

    I am looking for experiences in getting support for my out of warranty JP machine. I contacted the distributor by email to help but didn’t hear back. I contacted [email protected] by email and didn’t hear back. I also contacted Patrick at stern support by email and didn’t hear back.
    Just a sanity check here: is there a recommended approach others have used recently to get support from Stern these days? After warranty, am I on my own, or are they just waiting for a phone call only kind of place?

    Sanity check? Please...

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    #18 1 year ago
     
    TJD

    elcolonel

    Pinside member

    US Dacula, GA

    8y 62,550 1,810 3 12 5

    I have 1 question.
    On an out of warranty product, what are you looking for, out of the distributor or the manufacturer of said product?
    So far that is the mystery of your post.
    As far as a reputable or ill repute distributor, does a distributor or manufacturer, have to be married to a product add infinitum?

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    #19 1 year ago
     
    TJD

    elcolonel

    Pinside member

    US Dacula, GA

    8y 62,550 1,810 3 12 5

    What is the issue? Specifically what is the issue? So far the community cannot even help, other than to further, the gripe fest.

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    #21 1 year ago
     
    TJD

    elcolonel

    Pinside member

    US Dacula, GA

    8y 62,550 1,810 3 12 5

    Quoted from ASAC_Schrader:

    Just so you know I've never had success with that portal.
    The only solid success has been with email: [email protected]

    My point verified.

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