Quoted from Gexchange:
Might want to ask around on going above and beyond. There are several of us who have, and worked tirelessly to get playfields replaced for our customers when there was issues, or when the cabinets were failing. Service is very important, what do you do if you have a freight claim, or pf issue ect.. A good distributor has the contacts and the hammer to get things taken care of sometimes you the end user can't.
JJ, I do not want to get into this with you, but I know 100% a MET pro with bad playfield came from you many years ago and the buyer had to wait 2 years to get a replacement from Stern. That is not exactly bangin out some service. It was probably Stern slowing it down, but as a distributor you are just as limited as we are in most cases. Like I said, I have not heard of any distributors doing playfield swaps or buying fully populated playfields for these poor dudes with garbage playfields. IMO, find best deal and go with that.
Freight claim is easy, just decline the shipment and when it returns back to Stern they ship another out. Happened to me and several buddies.
PF issues, almost everyone I know worked with Stern/JJP directly to get things done back in the day. Now good luck as i have heard it is almost impossible to get a populated playfield.
I have worked with lots of distributors and can honestly say no one has dazzled me with any special service. I have gotten fantastic deals by wiring cash, free shipping, other discounts, etc... but nothing completely amazing on service.