(Topic ID: 273415)

Best customer service?

By JohnnyPinball007

3 years ago


Topic Heartbeat

Topic Stats

  • 27 posts
  • 20 Pinsiders participating
  • Latest reply 3 years ago by o-din
  • Topic is favorited by 1 Pinsider

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    Topic poll

    “Best customer service?”

    • Stern 15 votes
      27%
    • Jersey Jack 4 votes
      7%
    • American 4 votes
      7%
    • Spooky 28 votes
      51%
    • CGC 4 votes
      7%

    (55 votes)

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    #10 3 years ago

    Both AP and Spooky by far, had responses for issues within minutes, over the weekend or after business hours.
    Great service from both these companies

    #11 3 years ago

    From a non company....
    Shout out to LTG ... always willing to share his knowledge and is very helpful.

    #18 3 years ago
    Quoted from LTG:

    Even the best company with the best customer support can have a problem fall through the cracks. Especially with shutdowns and people working from home, etc. etc.

    If you aren't getting attention. Try again. Try different ways. Call. Email. Another service ticket. If they post on Pinside or Facebook, send them a PM.

    Be professional and courteous.

    Worst case scenario, after you've exhausted all attempts for some time. Post on Pinside. But be nice. Don't come in here ranting and raving because they didn't respond in one hour.

    Every manufacturer I know. Wants you playing your game and enjoying it.

    See... as per my post above ...
    LTG... hard at work on customer service

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