I think you need to adjust your expectations because this is what pinball shipping is like. Michelle doesn't chit chat. You give her the to, from, pin name, and value, she gives you back a price and job number, done and over. Yeah, she should have told you the payment is cash or money order, maybe she missed that, but otherwise everything you described is kind of how it goes. You just had a 300lb. box brought *across the country* in two weeks for $500-ish dollars. That doesn't even cover the gas cost if you wanted to do it yourself. This is no white glove luxury service, it's freight. There's a lot of people involved and a lot of items on those trucks and a lot of delays that could pop up. One time it took me two months to get a pin from Utah because of snow storms across the route. Shit happens.