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(Topic ID: 57643)

Being "fair" with a buyer that has an issue with machine you sold

By too-many-pins

10 years ago


Topic Heartbeat

Topic Stats

  • 74 posts
  • 42 Pinsiders participating
  • Latest reply 10 years ago by AkumaZeto
  • Topic is favorited by 3 Pinsiders

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    Topic poll

    Sort: Original A-Z Score

    “What is "fair" as far as fixing issues on machines sold after 30 days”

    • I always try to take care of my customers regardless of how long it has been since I sold a machine. 6 votes
      5%
    • I do what I can for customers even though machines were sold "as is" 51 votes
      40%
    • I look at it on a case by case bases but normally "as-is" is just that and it isn't my problem. 55 votes
      43%
    • I sold as-is so it just isn't my problem! Once I have the cash I am done with it! 15 votes
      12%

    (127 votes)

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    #32 10 years ago
     
    ???

    Shoot_Again

    Pinside member

    US Vancouver, WA

    12y 83,400 8,453 2

    To be fair and only fair on an as-is you only need to go as far as the door.

    That said I always try to help if they contact with any issue in the first few months.

    I would give advice but seldom free parts it is just too much at the price point they are sold at.
    If it is very recent after purchase I would go as far as to drive local to them and help with repair if I was adept. The most I have ever offered is a new Motherboard do to reset issues shortly after purchase. I already had one tested and working and felt bad for issues shortly after move.
    Not obligated but it is a nice gesture to your customer. IMO

    Open and honest about everything that you know about. The rest is just electronics and normal situations for 30 year old electrical.

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