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(Topic ID: 57643)

Being "fair" with a buyer that has an issue with machine you sold

By too-many-pins

10 years ago


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Topic Stats

  • 74 posts
  • 42 Pinsiders participating
  • Latest reply 10 years ago by AkumaZeto
  • Topic is favorited by 3 Pinsiders

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    Topic poll

    Sort: Original A-Z Score

    “What is "fair" as far as fixing issues on machines sold after 30 days”

    • I always try to take care of my customers regardless of how long it has been since I sold a machine. 6 votes
      5%
    • I do what I can for customers even though machines were sold "as is" 51 votes
      40%
    • I look at it on a case by case bases but normally "as-is" is just that and it isn't my problem. 55 votes
      43%
    • I sold as-is so it just isn't my problem! Once I have the cash I am done with it! 15 votes
      12%

    (127 votes)

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    #56 10 years ago
     
    JLA

    Jodester

    Pinside Moderator

    US Lake Charles, LA

    11y 121K 2,506 11 114

    I am not a retailer but I fixed issues with the last two pins I sold. I feel it is the right thing to do even though the machine may be abused in the new atmosphere. ( Not saying they were) One was a minor switch issue(Destroy the ring) but the other was a blown transistor that I replaced for the buyer(VUK on BF). I only did this within the first 30 days of the machine sale. I want folks to enjoy the machines they bought and hope that they will spread the word that pinball is fun...

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