(Topic ID: 57643)

Being "fair" with a buyer that has an issue with machine you sold

By too-many-pins

10 years ago


Topic Heartbeat

Topic Stats

  • 74 posts
  • 42 Pinsiders participating
  • Latest reply 10 years ago by AkumaZeto
  • Topic is favorited by 3 Pinsiders

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    Topic poll

    “What is "fair" as far as fixing issues on machines sold after 30 days”

    • I always try to take care of my customers regardless of how long it has been since I sold a machine. 6 votes
      5%
    • I do what I can for customers even though machines were sold "as is" 51 votes
      40%
    • I look at it on a case by case bases but normally "as-is" is just that and it isn't my problem. 55 votes
      43%
    • I sold as-is so it just isn't my problem! Once I have the cash I am done with it! 15 votes
      12%

    (127 votes)

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    #3 10 years ago

    I guess it depends on what kind of expectations you set with the buyer. Do they think they are getting a game with bulletproofed boards or do they think they are getting a game with working boards. Maybe give them 30 days to decide if everything is fine. Or just tell them straight up once it leaves, you own it and any potential problems.

    I think if you advertise the game as working and you sell many games you should help people out for at least a short period of time, but set a timetable to it.

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