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(Topic ID: 57643)

Being "fair" with a buyer that has an issue with machine you sold

By too-many-pins

10 years ago


Topic Heartbeat

Topic Stats

  • 74 posts
  • 42 Pinsiders participating
  • Latest reply 10 years ago by AkumaZeto
  • Topic is favorited by 3 Pinsiders

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    Topic poll

    Sort: Original A-Z Score

    “What is "fair" as far as fixing issues on machines sold after 30 days”

    • I always try to take care of my customers regardless of how long it has been since I sold a machine. 6 votes
      5%
    • I do what I can for customers even though machines were sold "as is" 51 votes
      40%
    • I look at it on a case by case bases but normally "as-is" is just that and it isn't my problem. 55 votes
      43%
    • I sold as-is so it just isn't my problem! Once I have the cash I am done with it! 15 votes
      12%

    (127 votes)

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    #37 10 years ago
     
    DAD

    TopJimmyCooks

    Pinside member

    US Wilmington, NC

    11y 31,650 232 4

    For no added cost to a sale, I would offer phone help or advice on how to fix problems (ie send us the board in the upper right for a paid shop repair, or call XYZ pinball tech). Most people have no ideas on how to go about getting a pin fixed and that is a valuable help to them. Board swapping or paying for a tech visit is above and beyond.

    If you're giving the 30 year old machine disclaimer and they're still buying, you've done your duty to educate them about repair frequency.

    I really like the service contract idea. for a limited term. If they have 2 issues/year they'll come out ahead on $200 v/s a traveling tech, and you get to work on a machine you know hasn't been butchered. I feel it has to be on location rather than TV shop style, Pins are not portable like TV's are.

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