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(Topic ID: 57643)

Being "fair" with a buyer that has an issue with machine you sold

By too-many-pins

10 years ago


Topic Heartbeat

Topic Stats

  • 74 posts
  • 42 Pinsiders participating
  • Latest reply 10 years ago by AkumaZeto
  • Topic is favorited by 3 Pinsiders

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    Topic poll

    Sort: Original A-Z Score

    “What is "fair" as far as fixing issues on machines sold after 30 days”

    • I always try to take care of my customers regardless of how long it has been since I sold a machine. 6 votes
      5%
    • I do what I can for customers even though machines were sold "as is" 51 votes
      40%
    • I look at it on a case by case bases but normally "as-is" is just that and it isn't my problem. 55 votes
      43%
    • I sold as-is so it just isn't my problem! Once I have the cash I am done with it! 15 votes
      12%

    (127 votes)

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    #44 10 years ago
     
    CWT

    ChadTower

    Pinside member

    US Plainville, MA

    18y 50,550 928 9 8

    Warranty is all about being relative to the price paid for the game. Charging a low price for a value game? Tail lights warranty. Selling an A list game at an A list price? A month or so should be expected.

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    #54 10 years ago
     
    CWT

    ChadTower

    Pinside member

    US Plainville, MA

    18y 50,550 928 9 8

    Sounds like you're hitting the "customer service and quality" wall. You can either give great service and warranty or you can sell at low prices. Doing both is how small businesses fail. Raising quality costs money.

    I'm not saying double your prices and give a 14 day warranty. But if you want to provide service at no charge weeks after the sale that needs to be partially built into every sale price so the cost averages out over the month.

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