I am at a loss this year because we have had a run of bad luck with machines we have sold or traded this Spring & Summer and I am getting a little discouraged.
We normally sell fully working machines at what I consider to be "fair" prices and always sell "as-is". But if someone buys a machine from us we do our best to help them with any issues that might develop.
Anyway - over the past few months we have had several people end up having issues with machines we sold. I know we don't have any obligation since all machines were sold "as-is" but I was wondering what most of you would have done.
First machine was a Jungle Lord (trade deal) - guy got it home and played it heavy (pretty much non stop) for a few days and all of a sudden power supply started acting up. Fuse area started getting very hot and finally failed. We sent him a replacement board N/C and had him send us back his old board. We found out fuse holder was the main issue. - I thought this was more than fair and so did the buyer.
Second machine was a Firepower - and after being played fairly heavy for several weeks driver board developed issues. We intend to send the buyer a replacement board even though it has been several months since we sold the machine. - I am thinking just charge him a few dollars plus postage - fair?
Last one was a Xenon - driver board failed after about a month and one of my friends (a pinball service guy) just went over and replaced the driver board (as a regular service call). Should we pay or offer to pay for part or all of the cost on something like this? It has been several weeks since we sold this machine.
I want to be fair with my customers but I also do not do pinball machines as a business and sell them fairly cheap. (100% working & fully shopped and normally still cheaper than Boston Pinball average price).
How far do I have to go on "as-is" machines to be fair with customers?
We have never had a run of luck like this and hopefully now that we have had 3 with issues it is behind us but who knows! (As the old saying goes: everything happens in 3's)