UPDATE: (a fellow pinside member helped me out and I want to thank all those that offered true help. I also wanted to let those people know that CPR will soon have the first playfield back in their possession. I will also be posting a follow up with pics when it's complete.).
Im currently performing the playfield swap on a #silverball mania. I was unfortunate to receive a playfield with the rollover switches missing pieces of the flanges that hold the little white rollover star in place. I checked the shipping box and found the pieces in the bottom of the box denoting damage either in transport or before it shipped. I reached out and tried to check with CPR but they did not respond so I assumed after a while that they werent going to answer. I pressed on to move forward with the swap. When I tried to remove the star by tracing around it insure clean release I noticed some small fractures but did not take pics as I didnt think that they would listen to me as they failed to respond to my inquiry by this point.
Then it happened,...the playfield mushroomed on the clearcoat and didnt do the clean release as planned. In fact its best described as a disaster. Oh how I sat there angry I had not heard back anything from them and that in fact if they checked it before shipping wouldve been greatly appreciated as its an investment of over $850 & shipping is not as easy for some as it is others.
Then they responded...lol...too late..Then I told them what happened and then asked for pics. Well sir if you company had responded in a timely manner..I mightve got the pics showing that there was damage. But after I told them that the cascade of miscommunications and what seems to be combined with what can be described at best as a crap shoot for customer service and no quality check ,..i ended up getting stuck with a POS predamaged playfield from CPR and no response from customer service after being completely honest with them.
As a disabled vet who has no recourse for any help from them other than contact the bank and fight them over it, I am warning all those future people to check incoming playfields and dont let them just go silent after they send you something with cracked inserts that will cause issues to replace them.