Quoted from bemmett:
Guys really is it THAT big a deal if Batgirl is not on your backbox decals? I can almost guarantee, for people with larger collections, if they were asked to name what is on the backbox decals of their games they wouldn't even be able to tell you without looking. I sure couldn't tell you what the hell is on most of mine, they get put between other games and never seen again. If that is anyone's deciding factor on buying a game you are spending $8K-$10K on some pretty expensive stickers, there is a pinball in between these amazing stickers.
This is pinball. We don't have to be rational.
I can't tell you what's on the backbox sides of most of my games either, but I will know what's on the side of my Batman and if it's not what I want or was expecting, I will be disappointed.
Stern has upped the game with the new pricing model. I'm going to be more forgiving if I pay $5k for a machine than when I pay double (or in the case of the SLE, triple) that. Some of the problems being found on the SLEs are mind boggling given the absurd premium pricing.
If Stern waits to address customer sat issues until they think the noise level is loud enough, they will find that it may be too late to win those who were or feel burned back. The collector portion of the market is finicky and demanding in a different way than operators ever were. Stern is now dependent on collectors whether they want to admit it or not. The acquisition cost of a new collector prepared to buy a new machine is extremely high compared to most products. If a pinsider reads about something bad that impacted another's purchase, they feel bad and commiserate. But they think "that won't happen to me". If it does, it's a whole different mindset.