Quoted from pascal-pinball:When I email Chas, he don't want to send me anything.
"You have to ask your dealer" is his answer
I have made the same experience. I mailed to Chas and Pat and got the same respond.
I´m the second owner of a affected game and he didn't want send to me anything.I´m very disapointed about the customer service from stern. They are not really interested in me as a customer.
A couple months ago I wrote a couple emails to stern about my ghostbusters game and a playfield issue. Until now I didn´t get any respond...