Quoted from pauloz:
The only way Stern is going to change and do things better is if we all stop buying games until the do, and we all know that's not going to happen.
I think it is happening for some of us and will happen to even more of us as time goes on unless Stern makes some changes.
My whole Batman66 experience has soured me from getting a NIB Star Wars. I'm not much of a power buyer but I've bought 4 NIB Sterns over the last few years (Tron LE, Tron pro, Star Trek premium, and Batman66 LE). I'm a middle aged guy with disposable income so I should be Stern's prime demographic to buy NIB premium/LE pins for home use.
Things like the forced 2K preorder, game not being playable at expo, empty code once it finally shipped, slow (and getting slower) trickle of mediocre code updates, overly long downtime to wait for a replacement node board, have all left a bad taste in my mouth. I feel like Stern doesnt understand that they are alienating a large portion of their repeat customers with the way they market their new products and support their older products.
Most of it is my fault for buying it based on what was shown initially but it was a dream theme for me and I jumped on the hype train because I didnt want to miss out on an LE. If I was smart and waited I could have picked a nice HUO LE for $1.5K to $1k less than what I paid. I still like the game a lot even in its current code state and feel confident Lyman will do a good job with the final code (who knows how long that will take though).
I'm a huge Star Wars fan. I saw the original Star Wars at the theater and have been to the opening night of every Star Wars movie since then. I still have an original 40x60 poster hanging in my basement that I've owned since I was a teenager. But after my last NIB experience, I'll be waiting this one out. I'm sure there will be plenty of nice HUO ones in the used market down the road. I see no reason to jump in early on this one. Fool me once shame on you, fool me twice shame on me.