Quoted from Chappie101:
Me too. I've only had the game for a month and it's happened to me twice, the first time the ball went in to the right side of the turntable and got stuck there and the turntable quit moving. I got the tech alert of too many errors on the turntable after i had manually freed the ball. I had to raise the play field and manually turn it a little bit until it locked in to the tab. Then when I turned it on I went in to the turntable test and all was good. The second time I hit the same errant shot and saw the ball going to the right of the turntable about to get stuck so I immediately opened the coin door and hit the service menu to turn off the switches removed the glass and ball and carried on with the game, this time only lost a ball and didn't have to throw the whole game. Lesson learned shoot better and watch for those errant balls when the turntable is moving positions
Interesting. I’ve had a ball get stuck in the right side of the turntable numerous times...every time it went into ball search mode as I continued playing. The turntable would just spin back one position freeing the stuck ball.