I hate to do this, but tough crap… I bought a T2 alt translite, as the guy in the states that originally did them said he doesn’t do them anymore, and all the stuff went to this European guy. I have bought from the original guy before, and he did TOP NOTCH work and quality. He assured me the new people doing these have promised the same quality (a point of contention I’m not holding the original guy too…).

I purchased this via paypal, wait forever for it to arrive (I get that’s not the fault of the seller), and when it does, I get a pixelated piece of garbage. I ordered the red T2 alt, and it looks as though they simple blew up the image on the site, and didn’t even use an original large scale image.

I contact them, he says to mail it back, must have been a mistake by one of his staff, he would never had let this go out like that… Whatever. I had to start a dispute though, as the time was nearly there for being able to go this route. He gets all mad, stating that people do this to get their money back, and keep the item. I clearly tell him and paypal that is not my intention, and that this thing would be in the garbage even if he told me to keep it, and that it’s not even my money I want back, it’s a good version of the translite. I clearly told him I was doing this as I needed to protect myself, and that I would still gladly take a proper one.

Anyway, I fail to hear from him again (shocking, I assume he was hoping for a delay in the mail, and my time expiring to make a dispute), and after a while paypal tells me to send it back. I had to call to argue paying for return shipping, as MOP said they would pay for the return postage, but did not, and I didn’t feel I should. All this time mind you, I told both paypal AND MOP that I have photos that can CLEARLY end who is right and wrong, but neither want them. Paypal agrees with me, and covers the $50 shipping, but requests a tracking number, which I provided.

Due to the delays, a few days ago I get an email from paypal stating we are closing you case in the favor of MOP as my tracking number was incorrect… I’m like wtf!? Check it, nope, it’s perfectly fine, and the item is in the Netherlands in a sorting facility. I call, waste another 45 minutes dealing with them. At this point paypal tells me I need to show a receipt for this, to prove I sent it to them, as they ccan only see it’s in the Netherlands, but can’t confirm the address, as people commit fraud with sending to other addresses, whatever, it’s been a month since I sent it, and they only asked for the tracking number. I’m losing my mind here, as I’ve jumped through a crap load of hoops here, only to have to do more? And AGAIN I remind them, I still have the photos that can prove this and end the dispute now if anyone wants to see them…. Crickets…. MOP doesn't care to see them, they know what they sent.

Finally the object is shown as delivered, and today paypal forwards my money. I had even wrote to MOP before telling them the money isn’t my goal, I just want a proper quality print of what I ordered, and I’ll gladly pay for it, but nothing in return.

What a mess, I wasted like 3-4 hours doing this, and even told everyone, I just want the product, not even the refund. I can only assume he wanted it back, and NOT photos so he could try to sell it to some other pinhead, so be warned.

Here are the pics I took. I can't even post the pic from their site, as they are closed for moving. the original guy BTW recommended this red one, as he said the detail of the city really made it look amazing... you be the judge:

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It's not. It may be hard to see that detail in these photos, but the robot is pretty much the same. If you look at the image, and the one posted in the link, you can see the lines are not clear in what I got.

I'm pretty sure that same image on his site is what was used to make the full sized one. If you ever bought from the original guy that made these, his stuff was perfect.

What I received was total crap, unlike his description of the item.

So, here is the actual email exchange:

Me:

I have received this package. I am not at all happy with the translite. This is a heavily pixielated image, which only appears to be the one from your site blown up to translite size. I know the guy in the states who created these, and he told me that you were doing these now at that he sold all to you, and that you were making them to his standards, but this is not that.

The images in the back cannot even be made out given issues, and the robot that is supposed to be defined and clear is pixielated as well, and it simply looks awful.

Please confirm what you are going to do about this.

MOP:

Hi Aaron,

Sorry to hear this.

We use the exact same files as the original ones. A translite bought in Europe or the USA will look 100% exactly the same.

We have never ever had any complaints about these translites but we respect that your not satisfied with the product.

You can sent the translite back for free using PayPal and we will refund you your money for it.

Starting a dispute before we had the chance to even give a reaction to the buyer usually means that the buyer wants his parts for free. Let's hope your not a buyer like that.

Met vriendelijke groet, Best regards, Sincères salutations, Herzliche Grüße,

Ministry of Pinball Import B.V. / Ministry of Pinball Online Sales B.V.

Me:

MOP,

I am on Pinside, as Atomicboy, and am very active in the community. I started the dispute at the same time as I wasn't sure of any time restrictions with that. I am not looking for anything free, only what I ordered. I have ordered from the guy in the states before, and talked to him many times on the phone. He actually directed me to this particular T2 one, as he noted the details in the city behind the robot was incredible, and crisp. I have also seen this translite on other pinsider's machines, and the image is perfect, unlike what I received. It's not even close.

I can send photos of what you have sent me, although I'm sure you know what it looks like. It is so heavily pixelated that you can't make out any detail of the city at all, and the the robot is garbled in appearance.

If this was in some way an error, and you are able to send the crisp translite, with the quality description you described on your own site, that IS what I want, but if not, then I do not wish to keep this.

Again, I would in no way ever put this on my machine in the quality it is now, so you can rest assured I care not for acquiring this for free.

Let me know what you want to do, but if you want it returned, I do not want to pay for return shipping and have my full payment plus the shipping for this item refunded.

MOP:

Hi Aaron,

No worries. We will solve this. I obviously didn't pack your order, otherwise I would have seen that it is as bad as your saying.

When you log on to Paypal you can print labels for free return shipping.

Please let me know.

Met vriendelijke groet, Best regards, Sincères salutations, Herzliche Grüße,

Ministry of Pinball Import B.V. / Ministry of Pinball Online Sales B.V.

(Everything looking good at this point, send back, they will pay, I`m thinking, ok good...)

Me:

So you will review this when returned and send me a good one? Again, that is all I want, the clear crisp version that everyone else has, nothing more. I would prefer this over a refund for sure.

(a week passes, as I thought my assistant sent this back for me, in their defence)

MOP:

Aaron, have you shipped the translite back to us?

Ministry of Pinball Import B.V. / Ministry of Pinball Online Sales B.V.

Me:

I thought my assistant sent this back, but she is having the same issue as me, I cannot see where you can print the return labels. I have looked up the instructions from Paypal which note the below, but I cannot figure out how to do this. I've tried all of the below, but none of them have this link...

(no response)

Me again:

I have not had a response from you. I contacted Paypal and their resolution department, they stated what you advised of is not possible, as I am charged for the return of the item. Furthermore, this is not something they offer for Canadian Customers, but apparently I can use www.paypal.com/shipnow to complete something similar, but this is through the USA paypal.

Regardless, because of the issues, I don't feel I should be paying for the shipping to return. Please advise how you would like to proceed.

(no response again, or in the future again)

So now, despite being told I would be taken care of, there was nothing, and clearly I wasn`t getting the cost for the return covered by you.

This is the correspondence.

Why should I care, this is YOUR product when sold on your site. You should know what you are selling, and if there is a problem, I deal with you. You can clear this up with whomever is behind that.

This all resulted from you not “taking care of me”, which you said you would. If you did, paid for the return as you stated you would, I would have then accepted the money back, or what I really wanted, a good version, which I noted to you in the emails.

The skull is crap too, it’s not even shiny like the original, but whatever. I don’t care I got it for free, I could have sent that back as well, send me postage and it is yours.

I am STILL prepared to pay that which was returned if you send me what you described so nicely on your site, but I will be damned if you are getting my money first this time, as if there is an issue, I am not prepared to get crickets again. You had that chance.

I am hardly looking for free people. Please tell me, if you ordered what I did and got the below, would you be happy? Did I not try to deal with the seller adequately given the emails? I had to launch my dispute, but they then allow both to resolve, which is what I tried, and ONLY after the seller stopped responding, did it have to go further. After the time I wasted, I’m simply pointing this out so others don’t fall into the same issue.
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I bought a product from MOP. How do I know if it's licensed or not, why is that my concern? They sold it, buyer is supposed to confirm with licencee that product is legit?

Wrong. You have never bought from the previous guy, his stuff is top notch clearer than most original work. Robot lines in person were not good. I realise this is not coming through well in the photos I posted. Only when I was about to mail this back did I think, hmm I better snag some in my car just in case, despite no one wanting photos of it.

Trust me though, it was not good in person.

You're right, I will get what I pay for, or I will get my money back. Anyone else purchased this from the original guy that can comment on the quality please?

So below is what it was supposed to look like, and you are saying you would expect the shitty pixelated mess I got?
So your Shadow translites clearly have much less detail and more pixelation than what you promised in your description? Come on...

And this should be expected? Look at this photo, read his site description, and tell me again how I got what I ordered...!
Read the email correspondence and tell me where I was wrong in how that went down! Thank god I DID start the paypal dispute, given how he failed to get back to me or pay for the return shipping, given it was not as described. Yet, I'm given the comment about how I might be that kind of buyer trying to get something for free. Ironic in the end, given he was prepared to keep my money but not pay for the return shipping to make it right, despite stating he would.
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Someone who bought the original please step up and post how yours looks... You have no idea where he got the original image from.

Regardless, even if that was the case, as I mentioned, if it's not as described, for whatever reason, that's false advertisement. What I got was not what was described, plain and simple. If he posted an actual photo, as *I* did, with the issues, a clear view of it, and said this is what you get, hey no problem. I wasn't given that opportunity though.

So, if that's the case, I'm the bad guy here, and MOP was a great seller, is that correct? I ordered based on their description, didn't get that, but I'm the one that is wrong?

This is shit... I posted this for people to not get screwed the same way I did (didn't get what I ordered, didn't get the ending I was told I would from MOP directly). This was a warning for others.

Fuck it, great seller everyone, I was wrong, buy their translites with confidence! You're welcome for trying to make sure the next guy doesn't go down the same shitty path and watching out for others here. Just continue to tell me how it's my fault for this...

Have you read the emails? Obviously not. Please do so for those that think they treated me right.