ah yes. thanks.

personally, i think the original translite works the best for T2 but each to their own. nice to have something different i guess.

Expectations can ruin your day.

If you know what you will receive, you will be happy.

If you dream about what you will receive, most things fall short.

Ask your wife.

Ask YOUR wife. Mine's living the dream.

EDIT: Your post pretty much described GOT, though...

You ordered.
You paid.
Good customer.
You complained.

They delayed, but finally asked for a return.

Hopefully you sent it.

Received a refund.
Good seller.
Sounds like you kept the crappy product?
At least you got a refund.
Try to see it from their side:
They're out the product, and the money, and the shipping.
You did well. Lesson learned.

Buyer seems like a complete tool.

there's just no pleasing some people.

Blaming the "assistant" was a nice touch. Almost as good as "sorry I can't sell it...my wife vetoed it!"

Hey, you got a whole pack of candy??? I always only get a Cupa Chups lollipop from them...

MoP is one of the biggest players in Europe when it comes to pinball. Apart from being distributors for all major pinball manufacturers they're also exclusively distribute ColorDMD in Europe. Just to make clear they are not some shady garage company.

They are sometimes a bit slow in communication but they always make it right in the end.

Your translite is most probably sourced from here, by the way: http://www.pinballwizard.nl/contents/en-us/p2985_Terminator_2_translite_williams_Flipperkast.html

escalated-quickly-1.jpg

The image on the site is 1/10th the resolution needed to make a sharp, detailed translite. Did you not read Aurich's posts? Expecting factory quality from a bootleg translite made from pirated internet art is extremely foolish, regardless of what you've previously heard about the quality.

You are a customer that many companies would fire.

I'm completely lost. You got your money back, so why are you making a huge deal over this?

Don't order from them again and move on with your life.

I could see posting this if they defrauded you somehow, but they didn't. You got your money back. Was it a hassle...probably, is the world going to end...no. It happens.

You ordered a product that you couldn't see prior to purchase from another country. That's why they have returns.

Atomicboy,

Problem most people have with this whole thread, over which you seem to have gone critical over (pun intended), is the Bad Seller title. Generally that seems, as a community, to mean someone that cheats the customer in some way or another, taking their money and providing no service or good or a significantly different service or good that was promised. It may be a case of semantics crossed with mixed opinions but financially you were made 'whole' in that you have a good (skull) that you did not have to pay for but for which the company is out money. It is not quite as evident to readers of this post as it it to you that MoP simply stopped responding to you "forcing" you to start a dispute. You said early on that you filed a dispute before the 45 day time period as you were concerned it wouldn't be handled to your satisfaction. For now the 180 day period isn't really even worth mentioning as it wouldn't have impacted retroactively your concerns about not having this settled.

Whatever the cause of the shipping cost issue, it still fell on MoP or PayPal (likely MoP) and thus they are simply out the money for that and the skull.

At the end of the day, MoP did NOT screw you. You wanted to purchase an alternate translite and as long as it doesn't have less resolution that what you saw online, there really are not grounds for complaint about its quality from the pics you sent. Unfortunate, yes, but as Aurich pointed out the images from which it was made weren't great quality to begin with. Additionally, seeing things in a picture online often masks how poor the quality of the image actually is. You'd get a lot less flack if you changed the original title to a warning about the quality of the translite. While your experience was less than stellar, and certainly frustrating for you, the tenor of your thread title is a bit extreme for the outcome.

When i was single i wish i was into pinball, i wouldnt of had to work hard to of been screwed.

Seriously. You bought a bootleg translite, not a new car or an official poster. If you want factory quality, buy factory parts.

I can't believe Marco did this to you.

Thanks for the post and the point for me is a I won't buy a translite from MoP thank you.

I can't beleive this thread is still going. Please lock this mods.

They advertised an unofficial alternate T2 translite, and sold you exactly that. There is no detail in the image on their website that is missing from the product you received. You had unrealistically high expectations that were set by comments made by someone OTHER than the seller, and when those expectations were not met, you attacked and blamed the seller.

You, sir, are a bad buyer.

How is he a "bad buyer"? He purchased a translite from a website, that was his part, he didn't tell them to make it low quality.

That's funny...I had the exact opposite reaction.

By starting an accusatory thread and trashing the sellers' name without any real reason to do so. MOP tried to make it right and gave up after several attempts.

Fair enough.

It seems like the discussion on here is just going to ping pong back and forth senselessly. I think everyone's mind is made up at this point, and no one is going to see things differently no matter how much the argument is put forth. However, this has been entertaining reading while I am bored out of my skull at work.

I like turtles.

LTG : )™

Atomicboy... in your repeated defense of yourself.. you keep leaving out the part where you basically keep demanding they send you 'the right one' or some sort of fixed product. The reality was you bought a product, you weren't happy with the quality, the vendor said 'ok, sorry, you can return it'. But you kept going on about how this one was somehow defective and they need to send the 'right one' or to that degree. You should have just accepted it was a crappy 3rd party offering.. and gotten your money back.

Your disillusion with this somehow being defective and wanting a fixed one is what instigated the bad exchange... and why you aren't getting the support you think you should in the thread. Your approach and demands are what people are seeing and gravitating to..

This is like seeing a one star review for a product or seller on google or amazon. You have your opinion and shared it. Judging from this thread, though, there are many, many more five star reviews for this seller.

Thank you for letting us know that the translite is not up to high quality resolution and potential shipping issues with overseas vendors. Future buyers take note of all feedback, good and bad.

Possible solution: If you have the means, create your own translite and ask the local printer what type of file and resolution you would need to get what you want. Sounds like Aurich may have done this a time or two!

I know it would have been much easier to just get a nice translite in the mail. For now I leave everyone with my daughters' favorite chorus of "Let it go, let it go..." from Frozen. Try getting that out of your head this afternoon!

Atomicboy,

You should really consider changing your post title, labeling MOP as a "bad seller alert" so far from reality. Fine to be unhappy with a product and discuss but Bert (MOP) is a great guy and runs a great business.

Hey OP...

For what it's worth, there is something missing here. There has to be. People keep making the same observations here, and you keep adamantly stating that they are wrong. So please try to understand that maybe we are all missing something...

Is the issue that after there was a disconnect with how the return shipping would get paid for there was a communications lapse?

Silly question...did you try to pick up the phone and call them? Sometimes emails get lost, communications get crossed...a 2 minute phone call often works wonders.

But seriously, and I'm really trying to understand...what are the bulk of the folks in this thread (me included) not understanding? You keep telling people that it's already been posted, telling people to read...but help a guy out...I'm just not seeing the reason you're going crazy here.

If you need a new skull to be bored out of, I hear MOP has some nice, shiny ones...

Atomicboy - For what it's worth I've read the entire thread. The emails between you and Ministry seem to be slight miscommunication. They were planning to refund your money and pay for return shipping and directed you to paypal link for return label shipping. Unfortunately, looks like that option didn't work for Canada residents which I don't believe Ministry knew. But his intention was to refund you. I do agree that you sent multiple emails following that email and did not get a timely response. That is the fault of the seller - Ministry. Maybe he got busy, I don't know but a simple email back with alternative instructions could have avoided much of this.

Playing arm chair QB, I get the clock was ticking on your paypal protection clock of 45 days. So you had to file to protect yourself. Playing the same QB position for Ministry I get why his thoughts would be, why did you go to paypal first? I sent you instructions for a return? How much clearer can I be? Another freebie US/Canadian buyer. Ugh. I'll get back to you shortly. Just sharing each others point of view in the scenario. What did we learn, Canada screwed you.

I do think Ministry is trying to do you right though and even giving you a free T2 head to remedy. BTW, slapping the olive branch saying it's a crappy head too was in poor form and added to the pitchforks. It came across as being bitter - reading everything in this thread.

As far as the translight goes, that's a product quality issue. Whether that's the best it's going to get (Aurich) or somehow it could be better (I honestly don't know) - this is not the customer fault, period. Ministry chose to carry the product to resell, they then need to support their return policy as well. Period. And it looks like they are.

All you guys blaming Atomic for thinking it would be just like the picture on the for sale site, respectfully you guys may be sitting too high on your horses. While I sincerely respect being educated on the process for translight production with least pixelation, as a consumer buying from a respectable site like Ministry (yes, I support them) I expect it to be of equal quality to what's being advertised. Again, not sure if it is or isn't. But to blame a consumer is not right. Feedback like what Atomic is providing will help Ministry determine if they should keep stocking that product in the future. Without that feedback, people buy this alleged crap translight, never say anything, and the next pinsider gets disappointed again.

Too many pitchforks in these threads lately. Atomic my only advice would be to relax a bit, reach out to Ministry directly again and work it out off the forums. He seems like he's trying. I appreciate heads up on quality concerns of translight.

And they're free

Should at least change the title to "Bad seller for ME". Every seller and most buyers are going to run into a few problems relating to their sales and purchases. Labeling MOP as a "Bad Seller alert" isn't really fair IMO.

What more needs to be done? MOP send an additional $100? A Z-J ?... "and if you have to ask, you can't afford it"

Isn't it over?

So, wait...what does Master of Puppets have to do with all of this?

That's funny.. because from your very own posting of your emails... I see MOP saying 'ok, send it back you can do the free return from paypal'... to which you respond

"So you will review this when returned and send me a good one? Again, that is all I want, the clear crisp version that everyone else has, nothing more. I would prefer this over a refund for sure."

You keep glossing over this and this is where things start going bad. You tell a guy his product is shit.. he says ok.. just return it.. and you keep going on about how you really need the FIXED product that you believe exists and MOP is saying 'this is what it is'.

Note in your email posting you didn't tell MOP you'd send it back... you responded to his 'just return it' mail with another 'but will you send me my unicorn if I do' reply.. This is where people start painting you as a difficult customer.

Maybe you didn't include all your mails.. but you don't have all that in what you posted here, just one clouded message about not seeing the free option and what are you going to do about it kind of wording. It would have been way easier to just say 'that option doesn't appear to me as a paypal.ca customer, can I pay for shipping and have you pay me back directly?'. Don't need a story saga to say that option isn't being presented.

Plus, you ignore Bert's post here on the first page again basically offering to try to follow-up and make things better even after the last bad go around.

This is why people are not falling in behind you.. even after your frustrations. You've not been a great communicator and been a bit a brat customer. We can all empathize with the frustrations of shippers, etc... but the way to get through those things is with clarity and understanding... not demands or emails that can be misconstrued like "what are you going to do about it" or making threats like "I'm on pinside and I'm gonna..."

Understanding and practical - not demanding and irrational is what will get you better service... not threatening and stubborn.

I wonder if part of the lapse in communication is due to the fact that the store seems to be closed while they move shop?

I can understand being frustrated in a product that just didn't work right or wasn't as expected, i've been there, but you got your money back (and a nifty free skull) - if you really do believe yours was a printing fluke and you just had trouble returning/exchanging it, why not just order it again - if not, you're out nothing but your time.

if anyone wants a good version of this translite let me know. nexxxxxxxxxxxxt.......

That my friend, was awesome. : )

Thought too it changed to 180 days.

Shown link told me 45 days, also after refreshing. Than I went to the local Dutch PayPal website and there it told me 180 days. Confusing it is, perhaps different periods around the world?

Anyway, visited MOP several times and speak frequently with them and have only good experience to report . And yes, MOP is human to hence can make mistakes as we all do but after reading all posts I have difficulty in seeing what makes MOP the bad guy in this case.

Looks more like miscommunication, false interpretation of words and the frustration of a product not meeting your thoughts, regardless if your thoughts were realistic or not. MOP tried to help but this attempt failed unfortunately. A little overreaction from your side I think where MoP did reach his hand out.

Apparently you wanna make your point very strict as you feel justice has not been done as PayPal refunded and not MoP and hence MOP still has your money. As far as I know the PayPal rules they take the refunded money back from MoP if that makes you feel better.

Ok, so you were disappointed in a product and had a poor return experience. It happens. It's not the end of the world.

Since this doesn't appear to be a common trend with MOP, I don't think they would be considered a "bad seller". Out of thousands of transactions from any seller, there are always going to be a hiccup or two with a small percentage of them for whatever reason.

The return was concluded, everybody said what they came here to say, time to move on.