Praha
Quoted from rvalkenburg:This is an old thread but need to bring this back up again. Horrible communications, I had sent 3 emails, 1 message via their "Contact Us" on their website, Facebook message them on their page and nothing. So I opened a claim via PayPal and magically they responded saying they refunded me which is not what I asked for, I asked if my item that was ordered 4 weeks ago was shipped. And I followed up asking if it was shipped and they said yes but no tracking.
When I asked about the poor communications this is what I received.... "When time is a rare thing and orders are building up, we rather like to focus on sending out orders then answering to each email. Being perfect in the pinball world is impossible. Again...just keep the item if it arrives."
I have been restoring pins for 25+ years, nothing is perfect but communicating with your customers is key. Especially since I was not complaining about an item, or my order, I was asking what the status was as far as shipping, it should have been a simple response, It was shipped or not shipped....
Will never buy from them again, not worth it to me
I have few months old experience with their communication when I ordered "original" set of STTNG inserts. First time there were missing few inserts so I wrote some emails without any answer so I called them and they send the rest but it was not complete again so I called them and they finally send the rest but there was a problem with wrong dimensions, different colour and different letter / number fonts so I called them and the man told me that they sell original parts only so I send him the photos and he still wrote me that these parts are original. I had big problem with my customer because we had to wait for the claim so after one week of trolling from my side the man wrote me that he will refund it so I should buy it from other company and for the last time: they sell original parts only. I don´t like this kind of bahaviour and service. I don´t understand how is possible that they are still selling parts..
