Somerville, MA
It really pains me to write this thread, as I generally dislike bashing, but I feel like I should inform the community instead of keeping my bad experience to myself.
About 3 months ago, I decided it was time to have my through-plate damaged WCS94 Power Driver board professionally repaired. I selected Docent Electronics as they do "through hole eyelet repair", and offer full-board workups / checkouts.
I sent my power driver board into Docent 3 months ago. Didn't hear a word for over a month. I emailed the service department to be informed that they were back logged and my repair would be coming up soon. Another month and change goes by, and I get a threatening email demanding payment within 14 days or my board is being kept by the shop to recover costs. This was the first and only communication they sent me that my repair was done (rude).
In fear of my board being stolen by Docent electronics, I immediately paid the invoice. Two weeks went by and I received squat. No confirmation of payment. No driver board. No emails. I sent two emails to them, both went unanswered. Approximately week three after payment and no PCB, I called them directly on the phone. I was told they "forgot to ship my board back and would do so asap today". Another two weeks goes by before the board finally arrives back to me.
The repairs look good, the board was well packaged. I proceed to remove my spare power driver (that was keeping WCS94 running while the original board was out for repair), and swap in my freshly repaired power driver.
Much to my surprise, the STINKIN BOARD STILL HAS THE SAME FAULTS I SENT TO GET REPAIRED! My GI is completely flat-dead and the DMD controller board is not receiving enough power to boot up the DMD (resulting in garbage on the screen). Being that my spare power driver board runs WCS94 flawlessly, I'm am 100% certain the fault is STILL on the power driver. What game (if any) did Docent actually test this board on?!
I am appalled that they took 3 months to repair, charged me $150 AND "forgot" to ship it back for three weeks, only to have the board NOT be fixed. A word to the wise- find a different repair shop.
I am saddened to report that I opened a paypal chargeback. I understand their technicians are paid hourly, and the parts they installed weren't free, but the state they returned my board in is completely unacceptable. I would be able to look past the awful customer service if the final product was working, which it is far from it.
Sigh...
Sana'a
