I ordered a set of CV insert decals from BAA over a week ago and received them last week. However after beginning the process of installing the decals I found some would not work correctly. The only issue was that I had applied approx. 7 decal that would work were left on the game as I was afraid to do more damage by trying to remove anymore. I sent the remaining decals and they refunded 3/4 of the purchase price. Fair! makes sense, however they did not send a refund for $23. shipping back to them. We get a call today from BAA to let me know it was an oversight and that they have now refunded the remaining shipping costs.
Its excellent customer quality satisfaction like this that makes them one of the best in the business, and my # 1 source for pin ball parts.
Thanks guys at BAA.