Wichita, KS
Quoted from RoyGBev:First time I talked to him I had a SS Bally Black Jack. I ordered a ring kit and a manual, then said I needed a flex stone contact file. "You don't use that on that game!" he practically yelled at me. Was taken aback but I said "It's for the flipper buttons! I know it's not for the score contacts!" After that he calmed down.
By saying stuff like that, he's probably saved a few games over the years.
He said the same thing to me when I wanted a flex stone for my Big Game. He yelled it at me. No flex stones on that pin !!; It got my attention.
For anyone who said they do not like dealing with Steve, you should reconsider how you judge any shop that will talk to you on the phone. No names here, but there is another supplier I have dealt with and he is email only. He is busy; I get that. And email only works for him and I have made it work for me. But I prefer contacting suppliers by phone whenever possible.
There used to be three commonly used in the old days. They were:
1) I'm from the government and I am here to help you.
2) The check is in the mail.
3) Yes. I will still love you tomorrow.
I have a couple more to add in this internet age.
4) Call a company on the phone today and you no longer get a receptionist to help you. Instead, you get an answering machine that
says: "We are experiencing high call volume. You might have to wait a little longer than normal. "
5) From number 4 above, after you have been on hold for just a few seconds, the recorder comes back on and falls into an infinite loop telling you that, "Your call is very important to us. Please continue to hold (as I watch my cell phone battery slow lose its charge).
For a REAL phone call I'll take a dressing down phone call from Steve any time.
