[EDIT: Please read my final say on the matter and WHY it is not okay to just deal with Steve's attitude: https://pinside.com/pinball/forum/topic/awful-first-experience-with-pbr-any-good-alternatives/page/5#post-3460614]
[EDIT #2: Going to have this closed as I feel we left it at a good spot for it. It's settled. I'm sure anybody else who has similar sentiments can make their own thread as I never intended this to be the "mega-thread" for it, but it has definitely helped my argument and I am grateful to those who also spoke out! Thank you. I think we're done here though!]
E-mailed PBR with my first order (saying I wanted to pick up), then something pretty large came up in my life so I decided for the sake of me and PBR I better just have it shipped so neither of us have to wait too long for what we want. They said it would have to be repacked. It was. In a confusing shift of times, I was able to get back in the area (2 hours away but was willing to make the trip for the York show coming up, couldn't wait for shipping) so I called the phone number hoping to get some going for today and was very forward about definitely being able to come get it today, or if not. continue with getting it shipped.
I am 18 so getting the money together and the check in the mail kind of thing is still new to me as was ordering from PBR, with a payment system so old I had actually never ordered anything by check or phone in my lifetime, but at no point was I trying to be a jerk about it and was always respectful and apologetic in my e-mails and phone call during my first go around with not only ordering from PBR, but also my first check order. After fussing with getting the checks in the first place and all of that, I figured it was time to bite the bullet and just pick it up. Was very excited about this and getting a brand new restoration for people to play at the show, with no asking price as 0 of the 3 machines I am bringing for people to enjoy are for sale. As usual. I do this for about 4 shows every year and always try to get my games into tip top shape in the essence of a "show".
I'm also apparently not even allowed to re-order after making a mistake, this is all so new to me, and confusing. What an awful call!
Anyways, it went like this (order is a week old):
"Hi, my name is Steven, I ordered by e-mail and would like to see if it would be possible to pick up my order today."
"Alright, sure, what is your full name so I can check on that for you?"
"Great! My full name is [full name]."
"Alright, give me 2 seconds and I will check on that for you."
[5 minutes later]
"Are you there?"
"Unfortunately your order has been restocked, if you would have called yesterday I saw the box around still but since you took so long it's back up on the shelves."
"Oh, okay... Sorry! So there's no possibility..."
"Like I said, it's back up on the shelves. It's gone."
Is there anything I can do, how should I go about redoing my order, should I send another e-mail, or do it here, or?"
"We're not interested in fulfillng your order anymore. You've caused too much trouble for us here. That's that." in a very snarky tone.
Then there was about 10 seconds of silence as I waited for him to offer some sort of alternative or opportunity for me to apologize but obviously there was none, so I said "Okay." and then hung up. Kind of disappointed. I mentioned in the e-mail that I was looking to be a long-term customer as I have many machines and this will be a great asset and that I was excited to do business with them. But apparently they don't want my money. Their loss. I heard many times that they're snarky but decided to give them a chance anyways. Looks like I'm not ordering from them anymore... if I'm even allowed to?
Anyways, although now my restoration won't be finished in time for all to enjoy at York, I would still like to buy the parts new. Does anybody know if anywhere else would happen to have these parts? I know they're pretty exclusive, some of them, but I figure it's worth a shot. My order was a pretty big one worth quite a lot. Otherwise, I'll just ask somebody else to tack it onto the end of their order and pay them what it costs and pay for their shipping. Thanks!
GTB-A8857 - $0.50 each - metal post - Quantity: 21
GTB-SC125 - $0.20 each - speed nut - Quantity: 21
Gottlieb #131 - $1.71 each - pop bumper light socket - Quantity: 3
B-8246 - $0.75 each - non-adhesive pop bumper mylar - Quantity: 3
KT-GSTEP-01 - $6.75 each - stepper unit (w/ reset) spring kit - Quantity: 1
GTB-A4524A - $3.25 each - Red Metal Door Push Button - Quantity: 1
Ring HDW-CRING14 - $0.10 each - Retaining Ring CRING14 for above button, and also front door hole plug - Quantity: 11 (yes, eleven)
#C10715+ - $2.50 each - Gottlieb 25c coin entry plate - Quantity: 2
#A10727+ - $2.00 each - Gottlieb 25c for 2 (two) plays coin entry insert - Quantity: 2
GTB-A4386A - $2.90 each - Coin reject rod - Quantity: 2
Ring HDW-CRING38 - $0.14 each - Coin reject retainer ring - Quantity: 2
Plug GTB-A7478A - $2.40 each - Front Door Hole Plug - Quantity: 1
#LOCK - $4.00 each - Lock 7/8" (One for coin door, one for original back door) - Quantity: 2
#A9995 - $1.50 each - Ball In Play Card - Quantity: 1
A-15166 RED - $4.00 each - 'Moves 10X Target Lite When Lit' Pop Bumper Cap in RED - Quantity: 1
A-13905 RED - $6.00 each - Gottlieb® White Pop Bumper Body RED - Quantity: 1
A-11426 BLUE - $4.00 each - '100 Points When Lit' Pop Bumper Cap in BLUE - Quantity: 2
A-13905 BLUE - $6.00 each - Gottlieb® White Pop Bumper Body BLUE - Quantity: 2
B10432W WHITE - $1.09 each - Bumper Base - Quantity: 3
A1218B BLUE - $0.85 each - 6 Hole Pop Bumper Skirt - Quantity: 2
A1218R RED - $0.85 each - 6 Hole Pop Bumper Skirt - Quantity: 1
BALL116 - $1.60 each - Pinball - Quantity: 1
C11561W WHITE - $0.50 each - 1 “Facetted Post - Quantity: 45