I actually have always called in my orders. The one time I emailed an order I got an auto reply asking me to call lol.
Anyway, same same.. I have learned to properly prep for my call. One thing I like about calling is that if you catch him in a lull he can sometimes get curious about what your working on and even has suggested something better or in addition to what I was getting.
I will say this... steve is a lot easier to place a phone order with than Bills Hamburger on clement in SF, I got hung up on with them lol.
And speaking of the soup nazi, the lady at clement restaurant (dim sum to go) is the female counterpart. "I'd like two spring rolls please". "NO!! Three one order! You take three, not two!!" "Um, okay, sorry". Makes ordering fun and delicious.
Yes, its dinnertime, and I'm starving lol.