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Gee, some of you are being a bit harsh on the OP. Yes, delivery systems worldwide are choked as a result of COVID and people are frustrated. It's obvious that Keith never bothered to read all the details the OP provided him when making the initial enquiry, instead he made certain assumptions and reacted poorly as a result. Sure the OP was determined, but Keith accepting some responsibility and a reasonable apology would have been the best outcome.
Quoted from punkin:Can't say i'd be apologising to someone who was that rude and abusive.
I got this one from a customer the other day. The Entitled Generation. Didn't like being told that i had to pack, weigh and measure the cartons for large orders in order to give postage quotes and i don't do that without payment. Told me it was illegal to not give him a free postage quote and that he was going to ring consumer affairs. This was his response when i told him to go ahead.
Looks like i saved myself an hours work as he say's he was never going to buy it in the first place.
[quoted image]
Whilst that is just plain unacceptable and should never be tollerated. The OP wasn't rude initially and made a legitimate enquiry about his order only for Keith to make an assumption that skewed the communications between the two of them from that moment on. In the end, the behaviour of both deteriorated, but Keith certainty isn't a victim here.
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Moe