Quoted from Flavour:
I think a lot of you are doing exactly what Keith did: you don't read and understand the whole thing. You don't understand what happened. You skim over some parts of read the headline and then have an immediate knee-jerk reaction of "buyer is impatient, his fault, durr durr".
That's no what happened at all. What happened is that Keith assumed that I refused to pay duties and thus assumed that the item had been returned to him. He did a partial refund of 85% minus the shipping. I didn't notice the partial refund because it landed in my spam folder.
He refused to look into it despite several emails with screenshots. Apparently he had "no reason not to assume the worst". When asked for the remaining 15% + shipping (a combined $87) he told me to fuck off and blocked my email.
How is that fair? How is that just? I had to involve a third party (PayPal) and even phone UPS twice to get my money back. How would you feel if this happened to you?
I believe most people understand his mistake perfectly.
It's your rudeness and abuse that most probably don't understand. If a man makes a mistake it doesn't give you the right to call him names.