Quoted from AMSNL:

WE DON’T GIVE A F is i guess the new machine

Quoted from chuckwurt:

The multiballs. Heyo!!!!!

Quoted from AMSNL:

But all jokes aside.... BarryJ got anything to say now? Or you still busy with all the voicemails and the outstanding service that takes your time away from this awesome forum with people that pay your salary because without us you did not even had a job ..... which you suck @ !?

Quoted from Rdoyle1978:

I'm loving hearing that Spooky is contuining to grow and step up. Halloween/Ultraman will be a true test for them. It is very hard to grow from a tiny startup to the level JJP is at now. Customer Service has to become organized, and fast. Inventory has to become super organized, and fast. Pinball is hard.

Quoted from Haymaker:

I know its shitty to chargeback a card and hurt a distro, but at the same time once the distros are tired of getting shafted they will really put the hammer down on JJP quality, so I am very torn on that issue. If I had no other recourse, what else am I supposed to do? Giant ass washers sent to me as a best case scenario is not gonna cut it.

Quoted from Sako-TRG:

Yep, it’s very easy ... I did it during Covid for my mother’s holiday when the travel agent didn’t refund and offered silly vouchers. The CC company get the money back from the vendor eventually or pull their credit card facilities...lol
In uk coveted between 100 GBP -30k

Quoted from Haymaker:

All I'm saying is that distros are a lot more capable of turning up the heat on JJP than consumers are. If the distros start feeling the fire, they won't stand for it.

Quoted from CrazyLevi:

The entire industry is!!!
Basically, we've taken pinball - a 100 year old industry - and completely changed the parameters overnight. Until 10 years ago, it was still basically an operator/commercial business, and the consumers never really cared about this minutia that drives home buyers absolutely insane. As long as it coined up and worked they were happy, and if it didn't, they were used to making small adjustments here and there. I'd guess "warranty claims" - if they even existed - were few and far between, and quickly and easily taken care of by distributors. Nobody was demanding new playfields or cabinet decals in 1995.
Now of course, it's suddenly a home item for a niche but still rapidly growing crowd, and nobody knows how to deal with it. Home buyers are far more demanding and exacting than commercial buyers (and their dads, and their grandads) ever were. At the same time the industry has completely shifted its focus on who they are marketing to - when was the last time you saw a pinball promo touting it's "earning power" or the many "industry firsts that keep players paying?" It's been years.
I don't know how it's gonna shake out but it's been a rocky road and I don't see it getting smoother. Home consumers want an "appliance" akin to a toaster or VCR, and pinball just ain't never gonna be that - it's ALWAYS gonna be far less reliable and consistent and complicated than the other consumer goods people are used to buying while being far more expensive. Can't blame the industry for going where the money is but we are in uncharted waters here!

Quoted from porkcarrot:

Buyers know the track record too. Why should they not incur risks for their purchases? Why shouldn't they have to deal with it? Again, no one made you buy the game from the distributor. The distributor business model makes them buy the game because customers want it. Some can just stop selling JJP altogether, but not all distros can do that. For the most part distros aren't big businesses with large investor backing. Work with them to put the pain to JJP, don't fuck them over in the hopes it will hurt the people really responsible.

Quoted from Hazoff:

Why not?
They would if no one was buying them. They would if the problems become so great that it caused a loss in revenue as apposed to a profit. There are plenty of other games to sell.

Quoted from porkcarrot:

You are arguing things that sell exponentially many more items. Pinball is small and niche. It’s a completely different market.

Quoted from Vino:

Now you tell me. Wow.
[quoted image]

Quoted from beelzeboob:

More like drfrightner. He stopped posting around the same time this guy started his account...and they're both guilty of long-winded diatribes that say nothing in an attempt to defend JJP.

Quoted from beelzeboob:

This one is. If it walks like a duck...
He's even got an identical collection. Hey...I really don't care, but I don't like when somebody pisses on me and tells me it's raining. Just post as who you are.
And condolences on frightner's loss.

Quoted from screaminr:

They have it in writing that the scorebit is free for life .
I guess we'll just have to wait and see .[quoted image]

Quoted from screaminr:

That's just a picture of their pricing .
The scorebit guy , wrote that it was free for life , in the GNR owners thread .

Quoted from holminone:

Should I eat my $1000 deposit on GNR? My game is scheduled for delivery next week….

Quoted from troon47:

Similar experience here when I bought a POTC from JJP about 1 1/2 years ago. It arrived with parts missing and no topper. I was told "well we had new, temporary staff the week yours was built." One person asked for the numbers of parts not working which I sent to be replaced...never heard back. Another person accused me of lying....veiled threats, etc. I was paying $200-300 dollars a month just to repair constant breakdowns to keep it running. There was obviously zero quality control done on this machine....obviously hastily thrown together to meet deadlines. And they told me it received "rigorous" QC checks before shipping...totally impossible....they were flat out lying. They finally cut off all communication with me and stopped even pretending to give a damn. Completely dishonest and corrupt outfit.

Quoted from pcprogrammer:

I've owned 3 JJP machines, sold WOZ, still have Wonka and Hobbit. No major issues with any of them. Playfields all perfect. The few minor things I contacted them about they addressed immediately. No complaints here.

Quoted from Mike_J:

I’m happy for you guys, but I still feel awful for the multitude of customers that JJP has shit on.

Quoted from iceman44:

That seems like a BAD MOVE on their part Lloyd!

Quoted from LTG:

No idea.
LTG : )

Quoted from BMore-Pinball:

I hope,they are paying you well for this

Quoted from mostater:I highly recommend the ignore feature. Works great!
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Quoted from GPS:

I am grateful for your help to me in my JJP stuff Lloyd. You provide just enough fir me to then do some work on my end to figure out what is going on. This is a compliment by the way.
I will be sending a letter to the principles at JJP to express my feelings about this recent decision. I realize that Pinside does not represent the majority of pinball owners but there are far too many here to make a move like this. This type of corporate decision may fly in these types of economic prosperity but when the shit hits the fan, and that is coming, service becomes king and what differentiates one from another.
Thank you Lloyd for your help with my issues concerning JJP as well as others.