(Topic ID: 297150)

Avoid JJP - They do not stand behind their products

By fattdirk

10 months ago


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#1240 4 months ago
Quoted from fattdirk:

*Flame suit equipped*
I just want to warn anyone considering purchasing a JJP game about their awful level of warranty support for such an expensive product.
I am a hobby operator and I am just so disappointed by the level of warranty coverage provided by JJP it just doesn't make financial sense to continue purchasing their products since they don't stand behind them.
My distributor has been great and fought the good battle but JJP is just not a good company.
I purchased a GNR LE and received it in Dec of 2020 and placed it on location.
In Feb 2021 one of the light lenses cracked from the backboard and had to order a replacement - this was sent within a month by JJP and was no issue.
in May of 2021 the left spot light stepper motor went bad. JJP denied the warranty claim and my distributor actually purchased the motor for me unexpectedly because he's awesome. Keep in mind this machine is 6 months old at this point and JJP doesn't provide a motor for a customer that has purchased 4 machines from them.
Last week - July of 2021 the machine develops an apparent short in the switch matrix. I troubleshoot it back to a problem on the main I/O board. The machine will not work with this matrix short as it controls the ball trough and just will not start a game. At this point I have a machine that is 8 months old with the main board that went bad and JJP once again denies my warranty claim.
They want $450 for a new board or will repair the old board for $140/hr. Keep in mind this is a machine with less than 2k plays on it. I basically have a bricked 10k machine unless I pay up. A big chunk of the earnings for this machine is just out the window because the company sucks and doesn't take care of their customers.
It is absolutely ridiculous to have a machine that cost $10k with almost zero warranty support.
This is in addition to the awful clear coat they use on their machines that is just bubbling and chipping away little by little with each play.
I won't be buying anymore JJP games in the future. I'm done. If you're on the fence I would hop down and go with something else. Absolute junk.

Similar experience here when I bought a POTC from JJP about 1 1/2 years ago. It arrived with parts missing and no topper. I was told "well we had new, temporary staff the week yours was built." One person asked for the numbers of parts not working which I sent to be replaced...never heard back. Another person accused me of lying....veiled threats, etc. I was paying $200-300 dollars a month just to repair constant breakdowns to keep it running. There was obviously zero quality control done on this machine....obviously hastily thrown together to meet deadlines. And they told me it received "rigorous" QC checks before shipping...totally impossible....they were flat out lying. They finally cut off all communication with me and stopped even pretending to give a damn. Completely dishonest and corrupt outfit.

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