Let's be real. Spooky communicates better, but they've done similar things and also don't really fix stuff. Not defending JJP's inexcusable responses, but those saying Spooky is the new belle of the ball are crazy. When spooky had similar p/f issues, they too sent out washers until their supplier fixed the clearcoat issues (yes, at least the supplier did fix it). On their last games, Spooky went with thinner playfields that caused all sorts of issues (switches not registering, flippers not working well) and left their customers to fix/tweak everything themselves, claiming everything worked fine in their testing and throwing Pinball Life under the bus. BS. They've said they're using the same thinner playfields in the new games with no explanation of why they changed. Pinball Life had to fix the bushings for Spooky's poor decision making and lack of solution (yes, thank god for Pinball Life). People are just willing to give Spooky a pass and expect to fix a lot of stuff themselves.
They sold out their next game despite terrible quality and customer support. JJP probably will too.