124 upvotes and 0 downvotes...wow. Definitely some pent-up frustration here. Pinball warrantees have sucked for a long time. I avoid NIB JJP games because of the well documented PF issues...too much of a crap shoot.

The PF and butter cab on my Spooky R&M blows JJP away. Sure, R&M required a lot of dialing in, but the BOM parts were rock solid and high quality. The audio setup sounds great (much nicer than JJP/Stern). I trust Luke, Charlie and team and look forward to Ultraman! Spooky support has been great...they give a shit

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I'm not known for understatement, but I "get" some folks had it worse than others. Mine took a solid month to dial-in. Sorry if yours was worse...don't recall you from the main R&M bitch thread (doesn't look like you post very often). Hopefully the thread helped you resolve some of the issues...lots of helpful posts.

Meh...don't buy your argument. I imagine 80% of JJP games are going into homes, not arcades. It's much simpler...the distributors have little reason to bust JJP's balls since they aren't being hurt. Many of us are on the record of avoiding NIB JJP purchases...unless that list grows considerably, there is still more than enough demand. Until JJP and their distributors are hurting, nothing will change. Again, this has been going on for YEARS! If it were more minor timeframe on a specific title, it would be easier to cur JJP more slack.

Bought my first Spooky game (R&M) back in November. When I posted my issues on the R&M thread, Spooky was fully engaged (posts, emails, calls, etc.). This is why I'll be a repeat customer...they care. From my perspective, R&M is an extraordinary game and it was worth the speed bumps to dial in.

Engaging with the community on missteps, updates, issues is critical. As long as a company is truthful and engaged, I think we are willing (as a community) to cut the manufacturer some slack. People expecting perfection are simply misguided. Unfortunately, JJP's PF issues are serious and long standing.

I've called the main JJP number twice over the past couple weeks and got a helpful tech support person both times (Ken Holland, IIRC).

If email isn't working, why not pick up the phone?

The last 3 times I called JJP support the phone was answered and very timely support was given. The parts were shipped more efficiently than my recent experiences with Stern (who often insists customers go through their distributor, which can add speed bumps).

Bingo.