Guns N' Roses (LE)
Jersey Jack, 2020You're currently viewing posts by Pinsider rdoyle1978.
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Quoted from BarryJ:Hello,
I would like to get more info on this.
Thank you,
Barry Engler
Service Manager
Barry is an amazing dude! Incredibly helpful back in the days when he was with AP. I've not dealt with him since he moved to JJP but he's the man!
Quoted from AMSNL:But all jokes aside.... BarryJ got anything to say now? Or you still busy with all the voicemails and the outstanding service that takes your time away from this awesome forum with people that pay your salary because without us you did not even had a job ..... which you suck @ !?
Gee, I wonder why all the manufacturers stay away from Pinside.
Barry is a stand up dude, but even the best customer service rep can’t stop bad company choices in resourcing
Quoted from megadeth2600:After tweaks I had to make out of the box, my R&M has been solid. I do have to get the proper flipper bushings (I 3D printed that standoff for the time being). Outside of that, I've been very impressed with Spooky.
I'm loving hearing that Spooky is contuining to grow and step up. Halloween/Ultraman will be a true test for them. It is very hard to grow from a tiny startup to the level JJP is at now. Customer Service has to become organized, and fast. Inventory has to become super organized, and fast. Pinball is hard.
Quoted from Yelobird:Agree to a point but in this JJP example IF they had a reliable part supplier and better QC at assembly they likely wouldn't need as much customer service Or inventory spares.
Could be
I’ve got to hand it to the JJP staff who are still sticking around. After the sale of JJP and Brett Abess’ daddy buying the company for him, it started to feel like we were going in a DR direction. The Abess appearance on the JJP podcast was a huge red flag, that he was full of promises but a year + on, a lot of the issues still exist. That is not the staff’s fault.
Quoted from djsolzs:Who cares what we are all saying - is that your point? Customer service is not very good at this company but hey whatever they will sell out of CEs. Thanks for ANOTHER great post. Just keep saying the same thing in every thread.
He’s not wrong - see the previous example of everyone standing in line at the grocery store with not enough check-out people
Quoted from cosmokramer:Wasnt it a Home Depot?
Hard to tell...
Aah could be, it’s ME that experienced that at the grocery! Lol
Quoted from jawjaw:I think the idea is that cosmetic flaws did not stop a game from earning in the past. How many ops would of demanded new parts or refund for paint chip on apron?
0. They knew how to fix things themselves and considered the machines as for earning, not staring at.
Quoted from CrazyLevi:I kind of get it when its your first game...when I got my first (and only, I swear!) game I was super excited...got the flyer, bought a rubber kit I didn't need, etc...
But by the time its your 10th $8,000 game you know you won't be keeping for more than a month, why are you still pouring hundreds of dollars of plastic dolls and alligator clips into these games?
I prefer to just skip the middle man and go right to installing plastic alligator dolls
Quoted from Oneangrymo:Updating my gnr has been nothing but a pita . I tried wireless two usb sticks and I’m still on version 1.12!
I’m gojng to scream !
does JJP not sell known working Wifi dongles?
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Odessa, FL