Quoted from JodyG:

Arrogance.
Don't forget, JJP also fired the person who seemed to do the most for customer relations- Butch Peel. The whole company is starting to reek of shady used car salesman tactics.
-Overcharging for shipping on warranty parts- check.
-Jack's eloquent FU message essentially telling a customer "sorry-not sorry-not my problem" for him receiving a used game sold as new-check.
-Refusal to send $2 worth of washers due to supply issues...then directing you to someone who stocks them- Check. A good company would have bought them from pinball life if they had issues getting their own.
-Barry showing up here and throwing shade at a customer because "they only contacted their distributor"- check (we have been programmed to believe this is why distributors exist!!)
I am really starting to question the health of JJP as a whole. These actions are not that of a world class company building toward a future. These are the actions of a company circling the drain and trying to make an extra buck or two before the lights get shut off for good.

Quoted from TheLaw:nope on both.

Actually it is, and I have never had a Cliffy on it.
The sim card shot is terrible, it is what it is. Removing a post rubber, or post may help it. Flipper power change not really.
As I always say; Post a pic of of your "sim card shots per game" audits from you game and lets see what it is. Remember, you gotta nail 8, maybe 9 that are lit for wizard....but let's just see an average game of yours.

Huh? It's dropped in value more than any game I own. $8K Standard NIB.