Quoted from yancy:Because the distro knowingly sold a product fraught with issues? And not all buyers know beforehand. Many are blissfully unaware of pinside until their playfield starts falling apart.
"It makes money" is not a blanket license to do as you please without repercussion. Well, it usually is, but it shouldn't be.
The distro also sold a product knowing that not all their buyers cared. The chipping and pooling doesn't affect the game play. That is an issue the people who care. If you want to hurt them, don't buy from the distro. Then they are suck with stock they can't sell. But that isn't what happened. People bought them anyway. Bought them all. I'm not saying the distros are without blame. What I am saying is it isn't fair to burn them for a buyer's decision.
What you are basically saying is "This guy sold me a product that might have problems. I knew it might have problems when I bought it, but I did it anyway. But, he shouldn't have sold it to me, so it is his fault."
And it is possible not all buyers knew ahead of time, but most did. And for the ones who didn't, why should they be exempt? They made a $10,000K purchase without researching quality issues?
To state it again, I think JJP is bad here. I don't like the distro model. But the way to fix this is to stop buying the machines. Not to buy the machine and complain later. And definitely not to charge back to the middle man who didn't build your bad machine or deny your warranty claim.