You’re a hopeless JJP cheerleader, attempting to always put Stern in the same camp. The point is not about Stern, the thread is talking about JJP and their lousy products and lack of customer support. I’ve also experienced being left with zero support on new machines, always hoping when I turned them on, they actually would. So many times I tried getting help from JJP to no avail. Every time I visit an arcade that has JJP, they are always “out of service” and Sterns keep on working. Stern has always taken good care of me and all my machines, in warranty or out. No questions asked, they just do it. Night and day difference between the two companies. Finally some of us are starting to wake up and see that JJP is nothing more than a take advantage of the customer non caring company.

Even though all their IPs, except for GNR could be considered in the “Fisher Price” category, I wanted to support them, but now realize they are not going to change. TS is definitely a toddler title, even though I have enjoyed watching it with my children, it isn’t an adult title. Nor does Disney pretend that it is. Highly suspect Toy Story will have all the troubles the last 4 have had, with stripped down PF mechanics, so they don’t have to be troubled with any warranty claims, even though they aren’t anyway. There will be lots of inexpensive LED lights and that alone seems to satisfy some buyers.

My ol’ buddy (@romulusx) is not just a cult member, but is in fact the JJP cult leader! He (and PanzerFreak) cannot and will not see any lacking on JJPs part on any issue. All sunshine and JJP lollipops for Romey. Lol

Romey cheers: Give me a J, give me another J, give me a P, what does that spell? “Just Joking People”, Jersey Jack is not worth my efforts any longer…LOL.(Has Romulusx seen the light?)

This post is spot on and I’ve been saying the same things for some time now. JJP actions are that of a company in a downward spiral of denial. A company that has been given unearned community support and always afforded the benefit of the doubt, by some people. It is about time we stand together and vote with our wallets and just say no to any new JJP shiny. Spooky is number 2 in my book, because they deeply care about our hard earned dollars spent on their product. They want to give us their best and it shows.

Wow, you must have gotten drunk on the JJP koolaid to write something this atrocious…delusional, lol. (Wait, Jack is that really you kidding us again? When you sober up, take a good look at the heresy you’ve written here.) JJP is the worst example of financial fiscal irresponsibility in all of pinball and the real reason they charge such high prices (well maybe DR has out done JJP in fiscal irresponsibility…I mean they built a stage and auditorium to showcase their games, even before they even have any manufacturing capabilities). It certainly is not because they load up their machines with $6 coils and cheap LED lights.

Why are some people still trying to put JJP and Stern in the same camp? Do 2 wrongs make a right somehow? This thread is abut JJP, not Stern. (Yes, this is a Larry/DrFrightner length diatribe.)

At first I joked this might be Jack talking, but the more I read from you…is this Kaneda or DrFrightner (Larry)???

Don’t talk about Dad that way, lol. Thanks for taking such interests in my posts. We’re fast becoming friends. (All of pinside could be considered beating a dead horse…there’s not much else to talk about with pinball. How many JJP faulty PF threads can there be? lol)

No, I’m quite happy cause I didn’t buy GNR with all its troubles. Lol Friend. And you’re obviously lying to us, since JJP does not release sales numbers of GNR, unless you really are Jack?

Thanks for caring buddy!

I get it now…you’re really Rodney Dangerfield…keep talking about no respect…lol. Thanks for the $10 bucks, maybe I can eat tonight after all, lol. Being homeless in LA is not at all what I thought it would be…

(You’re Dr. Frightner, with only 13 posts and half those were your kind exchange with me. Just another Larry throwaway account I’d guess. DrFrightner hypes JJP all the time and only Kaneda and you would makeup the bold lying claim of 5k GNR sold. Because you bought one too and don’t like this thread of all the upset people, not going to take it any longer from JJP. Protect your investment Larry (Dr. Frightner) at all costs.)

5k sold is a ridiculous claim. Spooky’s new increased output can only make 1750 in 18 months and JJP manufacturing capacity is not any larger. 5,000 GNR would take JJP at least 5 and a half years to make. You expect us to believe they can make that many and announce TS even next year? LOL.

Think you could be right on drfrightner as well. Scary they both sound so similar, lol.

Hoping to help others avoid the pitfalls I’ve already had to endure with JJP my friend, that’s it. And hoping JJP will turn their business model around, as they can offer products at competitive prices if they really wanted to. WOZ at the not long ago original price of $6500 was very competitive. If JJP would have kept their business costs from ballooning so terribly high by essentially running 2 operations, they could have kept pricing comparable to other pinball companies and still offered DI/POTC level mechs and complications.

Because JJP is such a small boutique company, they can only purchase off the shelf parts, which are costly and then passed onto us at substantially higher prices, unlike Stern that is large enough for big volume custom parts, keeping their product MSRP much lower to us the consumer. Because of that, Stern is able to offer much better and more costly licenses at far lower pricing than JJP does with their much lower tiered and cheaper IPs.

JJP pricing at its finest, rob from Peter to pay Paul. Feel for this seller, having to unload a brand new GNR game at a loss. Hoping you’re able to be made whole yourself Kkoss.

Hmmm, you are one of the chosen ones? Allowed to give opinions and comments that are not considered conspiracy or accusing others of back and forth with people in an open forum, that is designed to do just that???

Come on Dave…you’re a tinker/seller and not a wise business move to slam your potential customers. Think about it before you mistakenly do it again…this is an open forum and all are welcome here.

Even if it was, seller surely had to pay sales tax and shipping costs. So unfortunately for the seller, his NIB GNR is being sold at a loss at $10k. The most unfortunate part is, if JJP were an actually caring company, they could turn around everyone’s GNRs plummeting in value, if they would just take care of us, like all other companies do. The very point that prompted “left out in the cold by JJP” @fattdirk, to create this thread.

Thanks for that and I do hope the best for you and your machine is stellar and won’t need JJP customer service. No company is perfect and fun is the key word here. When do you anticipate receiving your new game?

This is a comical rant my friend PFreak. You so bash Stern in a sideway manner and never stop. The rest of us give constructive criticisms about both companies in the areas they need to improve. It just so happens, JJP has the most areas to improve and they do not have the “quality” you speak of. It’s all part of the illusion like the all wood back box you mentioned, which is excessively heavy, adding unwanted weight. There is an additional important reason Stern builds them as metal. Metal back boxes are far better engineered quality, built into all Stern’s over JJPs. George Gomez recently explained, the main reason for a metal back box is fire hazards are greater with all wood, in a barcade setting, where the machines are on nearly nonstop and the back box heat is immense. Stern does things for solid engineering, safety and beneficial reasons. JJP with far less experience, gives almost no consideration to those things and usually chooses off the shelf or inferior solutions.

There is no illusionary JJP so called “quality”. Every Stern I’ve purchased just works right out of the box. Every JJP has been a monumental “constantly fixing” undertaking for myself and friends that own them. At one friends house that has nearly all of them: JJP machines are constantly being restarted or needing some kind of fix all night long. While Stern, B&W, Spooky, CGC and AP machines keep on working without issues. There is no such thing as quality JJP anything and that’s not conjecture on my part, but provable fact. Even JJP agrees with my assessment. Just look at their newly downgraded “almost no warranty” policies for proof. JJP also thinks their “poor quality” stinks, so they will no longer allow the many claims they’ve been receiving from many customers dealing with their poor quality products at every turn. Wake up PFreak and smell the roses. You’ve become too drunk on JJPs toxic koolaid, lol.

To sum it all up, no further examples are needed: JJP is not as confident as you appear to be with their product and poor manufacturing. Look no further than their severely reduced, “almost no warranty” to see they too have no faith in their own product and manufacturing. You are clearly ignoring that major fact. JJP does not think what I explained above is a “load of crap”, as by JJPs own actions, they fully agree with what I’ve written. Again that’s not an opinion, that’s fact evidenced by their own almost no warranty policy, nor will JJP honor warranty claims for all their consumers owning their faulty poorly designed and engineered product.

JJP simply tells all its customers with failed product, to go buy your own washer kit or whatever kit (insert warranty claim issue). In the case of Deez who started this thread, go buy your own computer main board…why would anyone have confidence like you are reporting, in a classless company like JJP???

Poor seller, even after reducing price can’t even trade GNR away, after 2 weeks. Come on JJP, help your customers with legitimate warranty claims. No one wants to buy without warranty help. Take care of @fattdirk.

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NIB sales have had to have fallen or being canceled all over with JJP silence.

Slash is also getting rid of his GNR machine??? Wow! (Says, posted by Slash. Even Slash is fed up with JJP bad quality, lol.)

Can’t you read the bottom left of that ad? Posted by Slash…

No, wouldn’t like to see Slash dumping it too, but his asking price sure seems like it could be him or otherwise, that seller is not in reality. With all the issues surrounding GNR now, could he even get what he paid for it I wonder?

Fire sales happening all over and after weeks still there. JJP needs to stand behind their products to make this stop.

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Yes, I would agree, weird.

Your experience with JJP is more evidence of a company living in complete denial of real world problems with their products. JJPs motto is similar to French Queen Marie Antoinette that famously quipped, “let them eat cake”, as the proletariat were complaining and rioting over extremely poor conditions in the country. Queen JJPs motto to a tea, they simply don’t care (“let them buy their own washer kit, lol”), so why should we care any longer about JJP products? (Queen Marie was beheaded for her flippant attitude - Queen JJP will not recover from this either, unless they turn a 180 and quick.)

More BS coming from JJP PFreak fanboy always trying to get people discussing in a JJP problem thread, all the JJP problems to look at Stern instead. Go to Stern threads for that PFreak. Lol

A word to the wise. Do as Zach M. just stated on his recent pinball podcast and dump your GNRs while there is still time before prices plummet even more. Like he said, a plummet in GNR value is coming big time. With threads like this one where we are all learning the truth, it will happen even faster. Hopefully Deez and Kkoss will be taken care of, but so far they haven’t been helped by JJP, whom still remains silent.

Most all GNRs appear to have growing problems, unfortunately for a game that some like. The seller has low plays and wise to sell it before even larger PF issues happen from more plays. Just like I had to do on JJP games, fix and sell right after all problems were fixed, working and look semi decent.
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Listen from the 36 minute mark. https://overcast.fm/+XdpBMo3vE/35:59 (he’s a lover of JJP), so he gives it a more positive spin, even though he’s wisely telling listeners, GNR is at its peak, so sell now, because price trends are going down, down, down. Threads like this and JJP silence, will surely cause prices to plummet. History shows this to be true.

What about when GNR goes down 30%? You know its coming, lol. With all the nonstop GNR horror stories being revealed, it can’t stay up in value. (Thanks PFreak for continuing to read my posts. You know you love them.)

Don’t stop slamming Stern, feels too good right? Whose the real troll???

All the designs Stern has come out with in the last few years since Batman have been for the betterment of pinball, not cost saving measures. Lock down bar far superior to my JJPs. Power button location far superior, unless you’re a midget and can’t reach it, lol. Under cabinet is old tech and not efficient. We have to pay for all JJPs inefficiencies, like the power button. JJPs LCD screen placement is definitely old school and troublesome trying to get to other components; its in the way. Stern’s is never in the way and more efficient use of screen real estate and less confusing than JJPs. The list goes on and on and one of the reasons, Stern’s sell for so much less than a JJP. Stern LE $9200. JJP equivalent CE, $13,500. No way there is $4,300 more in a JJP CE over a Stern LE (both companies same tier offering). Again, we are paying for all the inefficiencies of JJP inexperienced low manufacturing off the shelf techniques. Can almost buy a Stern pro for the difference in price. Baffling why we have paid such ridiculous JJP pricing up to this point and suffer now with a no warranty product. This thread and many more are filled with JJP horror stories.

Deez the most comforting thing about your situation is all your Stern machines are about to get an incredible upgrade. Unfortunately GNR is in a long line of old type pinball machines, destined to be somewhat forgotten. Stern’s are about to hit the next level in September with online play that will change the pinball industry. As a result all our Stern’s will substantially increase in value, because of the extended online playability. It will revolutionize the industry above and beyond what pinball has done over the decades of not much in the way of innovations.

Cancel club has already stuck a fork in the small boutique company known as JJP. Out of all Stern designers, SR is least favorite by game sales alone, which all (except ST, SW and AC/DC) rank at Stern’s bottom. The last 2 BK and LZ were almost flops to some degree. When LZ was compared to GNR plastics and LEDs, it surpasses LZ by a landslide. Although LZ game play is far superior, nothing else is. So no wonder Stern sent him out to pasture and he went to a company on its way out too, JJP. SR never knew how to work a Stern BOM like Eddie, Gomez, Borg or Elwin does. All his games are lackluster and empty by comparison and maybe the reason he’s out of Stern. Why would anyone in their right mind jump from the defacto leader to a known tiny boutique company like JJP (only 6 measly games in soon to be 14 years), unless they were shown the door??? Stern decided no matter the BOM, SR doesn’t have it any longer and the only place to pasture, was a place where most buyers have already left in droves…JJP.

Too funny!

How is your case going with the notorious deception known as JJP, @fattdirk? As well as your case @kkoss24? Nice lame duck move on JJPs part. We are all discussing their terrible quality products, their radio silence, lack of warranty, poor manufacturing, and lame IPs, so they recruit a (washed up) well known designer to get us discussing SR instead of being focused on the crap JJP puts out as $10K+ products. Nice smoke and mirrors JJP! Got to hand it to you JJP, you’re tops at least at deception. Still hoping they fix all your problems for the 2 of you and many others!

Does that part of you work for JJP? They are the only manufacturer that does not stand behind their product. Don’t spin it that others do the same because they don’t. How many times do you hear reports of CGC, Stern, Spooky and others sending parts out of warranty even for no costs? I’ve experienced this type of service from most everyone, except the “blame the customer” JJP. We would not let a car manufacturer get away with a pour paint job and be a corporate apologist like your above statement.

You stated that correctly: “he is an idiot”. Jack is a moron of supreme unimportance. He has the unmitigated nerve to blame customers for all the PF problems??? Right there should be enough for any sane person to never deal with JJP again, as long as this idiot is calling the shots. He’s run this company into the ground several times now and is bound and determined to do it a fourth time, by blaming the customer of all people, for JJPs lack of business acumen. Cannot believe any of you JJP lemmings will support such a menace to pinball. Flamesuit on; go ahead and downvote like the enthralled sycophants, Jack the piped piper is leading. Unbelievable anyone with all this evidence that keeps piling in, would ever buy any JJP product again. There are too many good options out there to waste any more of our hard earned money on obliviously uncaring pointing the finger at us the consumer Jack! Sane people unite and resist any JJP shiny, as it will not stay shiny past a couple hundred games and then you’ll be offered the chance to pay even more for a PF that you’ll never put on the machine. How crazy is JJP???

Only simple minded don’t understand the word “binary”. Look up in the dictionary…

Fanboys stand by the unimaginable BS coming out of JJP and try to draw other companies in with the same ilk.

Lol, you always reduce yourself to name calling, but I actually like what you’re calling me: C.S. Surely stands for Captain Super!

Captain Super thanks you for your kindness. (Do we need to get Hazoff over here to straighten you out again with the truth?)

It is always slam Stern who is doing things for the most part the right way. They stand behind their warranties, even when the warranties are over. You never change do you PFreak.

These JJP GNR machines look worse than machines that have been routed for 30 to 40 years and Jack is blaming us the customer for the damage??? Just playing our machines??? Yes, Jack we want to beat up our $13,000 dollar purchases, that’s exactly what we want to do with our hard earned money. So short sighted on JJP part and Jack’s moronic statements. Wow, what a colossal blunder on Jack’s behalf, blaming us the customer. Is anyone in the corporate arena that stupid in any business???????? (Jack is king of the idiots and there is no way you JJP fanboys can spin that positively.) JJP is in a downward spiral out of control from the top down. No support for non caring delusional dictators at JJP like Jack.

Even worse, does it come with a zero no warranty certificate from flim flam JJP? As the title of this thread states: “Avoid JJP - They do not stand behind their products” and stop buying their junk. There are so many alternatives to JJPs tiny 1 machine offering.

This post is so on the money, that all owner’s by just playing their GNR, DI, POTC, WW games; its the customers fault JJPs faulty products all fall apart. Jack is a moronic spokesperson for JJP. They don’t come much dumber….Good job coming up with this, @jorant! You captured Jack’s sheep eatin idiot grin facial expression, lol.

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I have the game and it makes complete sense, when that call out comes, it is easy to understand. Anyone playing the game knows she is referring to double the points if you hit the CM ramp, then the BW ramp in successive order. It is quite an intense and exciting combo when the call out is made. PFreak is a simpleton that has not played the game to understand and making an idiotic statement as usual as a way to put down an excellent Keith Elwin game. PFreak somehow thinks a Stern put down, bolsters the dregs of JJP in some kind of weird comparison. It’s what JJP sycophant cheerleaders like PanzerFreak and romulusx do. PFreak does these moronic posts to get people talking about Stern instead of his beloved JJP as a deterrent, even though this thread is about avoiding JJP and has zero to do with Stern. It’s the best he can do with so much evidence piling in that JJP is a sinking ship. PFreak acts like he owns stock in the company. Go figure!

Maybe you can see it now….

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Of course everything went well for the guy that buys any pinball coming down the pike like 2 RAZAs, lol.

JJP is plain and simply an irresponsible company setup to take the gullible/innocent’s money and then leave them hanging with almost zero support. Those claiming support are far fewer than those of us telling how we’ve not been supported and ripped off with no warranty. Only the very foolish/fanboys now buy anything JJP dumps on the market.

To be fair Derek, you’re one of the ultimate JJP fanboys and can’t see the forest for the trees. If JJP put out a machine title labeled “CRAP”, you’d be singing its praises and can’t wait to shoot it again for the 5 thousandth time, lol.

Advice: relax since you don’t have any stock in JJP. Who cares what anyone says here about any pinball company for that matter. They are just expressing their opinions, that is what forums are all about. No one here is toxic, as they all have different experiences good and bad with JJP. You stick your head in the sand when JJP is discussed, because JJP somehow has become you. JJP is a tiny company that only releases a game every 2 years, so I get your frustration, because you don’t have much to discuss after talking about GNR for the umpteenth time.

Believe it or not, people telling us all the negative about JJP are the real helpers. They help us the most of all avoid another nightmare experience from JJP.

Happy New Year Dougie! You are a JJP sellout now too??? Gloating about nice PFs when so many are suffering? Come on Dougie, feel for others even a little.

You’re right about at least one thing: falling into the JJP sewer, it’s well, really stinky when you do. Lol! Keep your JJP promo going, JJPs gotta love the tiny few that claim they have no issues. You’re one of the lucky few (if that’s really the case), but your day in the JJP sewer is coming soon, lol. I won’t tell ya I told you so.

Happy New Year to all of you! Hoping JJP 2022 will become a real caring company, with a real warranty and create a real customer service department. (Nah, kidding ourselves…its just a dream…lol. Too bad as TS might have been fun to play with my little children.)

You are truly a good person. We appreciate your service, but JJP should be paying you, they can afford it. You’re the only good part of their weak service. The laborer is worthy of their hire and paycheck.

Come on Dougie, bringing Stern into this thread that’s all about avoiding JJP, because “they don’t stand behind their product”? Schilling??? The Dogfather is not going to be a huge seller. No one in their right mind wants a slow burn like that title. TS for the kiddies might do okay, if a miracle happens and all JJP PFs get fixed and no mechs on the PFs like the last two offerings.

Do you work for JJP? Regardless of what you’ve written here, experience and history demonstrate that Stern backs up PF issues, by the customer being made whole without additional expense. JJP on the other hand does a slip shod send a washer kit, which they even charge for now and make the customer pay for an additional PF. Which additional purchased PFs still have the same issues, so nothing is solved.

JJP apologists try to do what you just did and say Stern is the same, but actual results show they are not at all alike. JJP quality is a fantasy, because it does not exist, except in the minds of the JJP marketing department and folk lore. JJP manufacturing is the worst and lowest quality of anyone building pinball machines. Real world user experience is proof. Countless threads and photos on this website back up what I’m saying.

Every JJP location machine I’ve seen has chipping, peeling, pooling and usually out of order much of the time, till GNR. Since GNR is basically mechless, it seems to stay working, but still loaded with PF problematic issues.

Fully agree, Zitt is a very experienced pinball enthusiast and speaks the truth.

Sterns customer service and quality nowadays is second to none. JJPs customer service other than Loyd, almost doesn’t exist. And now JJP is trying to do away with the best customer service person they ever had…Loyd! A guy that’s always been there to help us and not paid a dime by the cheapskates at JJP!!

So sad to hear this! You’ll be missed big time by all of us here on Pinside. We are grateful for your service to us and pinside. Big thanks to you Loyd from all of us for 8, almost 9 years wonderful service!!

Would agree with you on the coil stop issue. Stern needs to replace them with better quality for sure and get rid of those noisy fans, lol.