Quoted from Tophervette:

I have been saving up for a GNR, ever since I saw Slash at JJP on Youtube. Big fan of the music and concerts. I got to play one this weekend at a local brew pub. The first couple games, I did not score well and was disappointed. About game 3, I got a multi-ball and the music volume amped up. I was loving the game up until the ball got stuck. Fortunately, the owner opened the glass and freed it. Even gave me some free games. Then he tried to fix the spinner, as it was not turning freely when you hit it with a ball. After awhile, he put the game back together. The spinner was lopsided but loose to spin. Then he showed me the problems with the posts sinking into the clear and the wear on the playfield already on a fairly new game. I was shocked. Nope, not gonna make that purchase now. Especially after reading all the other owners reporting problems. The owner even knew who was doing the clear on the playfields. Said they were rushed into production without letting the clear cure or a bad drying agent in the clear. Instead of the playfield being like glass, like it is on my other pinballs, it was like rubbery, that you could push your fingernail into. Nope not happening.

Quoted from thechakapakuni:

He’s not lying. Dr Who never chipped or pooled after 100 plays. And Dr. Who probably cost $1300 brand new

Quoted from Eskaybee:

I’m still trying to decide if Pinside has or hasn’t exposed anything, or if it’s the typical Pinside mob mentality with JJP the current manufacturer under the cross hairs. I mean, the chipped posts are real, but know what, my Deadpool is chipped too. The difference? My GNR post is now mylar’d, protected and concealed with a washer. Deadpool is mylar’d but still visible to the eye. So why does stern get a pass and JJP not?
For more feedback, here is my history of owning GNR since November, 8 months:
• I over tightened the flipper arm pawl and snapped it. JJP sent me new ones (plural) all assembled for free even though I broke it. I got the replacements <1 week
• Guitar lock mech started acting funny - coil kept firing unstoppable. JJP sent me new coil sleeves, stops, springs within days. No cost.
• magnet coil thermal switch tripped. JJP sent me full new coil assembly at no cost. <1 week.
2nd magnet coil is running like a champ. I thought it fried the other day but then started working again - makes me wonder if the new coil has an auto reset thermal switch? Either that or it didn’t stop working and I was on crack.
• chipped PF at post. For the most part, radio silence from JJP but after 2 weeks and evaluating pics, they sent me the new washer kit. I added mylar ring (purchased separately) and washer.
• left spotlight stopped working. JJP was unclear what was wrong. After a week, I have them a video and we agreed it needed a full replacement. They said it would be an RMA - i.e. I have to send the old back after I got the new one or id have to pay for the new one. They also said they were having supply issues so couldn’t send a new one right away. All in all it took about 3-4 weeks to get the new spotlight and the whole process costed me $0.
The only $ out of my pocket for 8 months of ownership was the $10 expense on Mylar rings.
Game freakin rocks the roof off and is amazing. I personally would go through it all over again if someone asked. But I probably wouldn’t recommend it to others only because the Pinside mob mentality is so scary lol.

Quoted from djsolzs:

Who cares what we are all saying - is that your point? Customer service is not very good at this company but hey whatever they will sell out of CEs. Thanks for ANOTHER great post. Just keep saying the same thing in every thread.

Quoted from Elvishasleft:

Cant fix stupid.

Quoted from djsolzs:

I agree here - not what I am saying. I was referencing Iceman post about "Let’s see how fast those CEs sell out this time?". That to me is encouraging more bad behavior.

Quoted from Elvishasleft:

I didnt mean you specifically...
I meant the general mindset that I must have this machine even before I see it, play it, etc etc..... hell Ill even prepay for the privilege.
The "take my money" crowd are the problem.

Quoted from NightTrain:

I'm looking to sell my GnR CE. Am I posting in the right thread?

Quoted from Elvishasleft:

Yah not to give people ideas but I bought an OLED tv on a Platinum card...
It had issues and they came and fixed it and then more issues came up and LG refused to fix it again. I asked AmEx to step in...
End of day AmEx paid me off for the TV (this was when they were a few grand) and said go get a new one.
I got it fixed locally and pocketed the rest... free TV pretty much, still works.

Quoted from jimwe5t:

To be fair Derek, you’re one of the ultimate JJP fanboys and can’t see the forest for the trees. If JJP put out a machine title labeled “CRAP”, you’d be singing its praises and can’t wait to shoot it again for the 5 thousandth time, lol.
Advice: relax since you don’t have any stock in JJP. Who cares what anyone says here about any pinball company for that matter. They are just expressing their opinions, that is what forums are all about. No one here is toxic, as they all have different experiences good and bad with JJP. You stick your head in the sand when JJP is discussed, because JJP somehow has become you. JJP is a tiny company that only releases a game every 2 years, so I get your frustration, because you don’t have much to discuss after talking about GNR for the umpteenth time.
Believe it or not, people telling us all the negative about JJP are the real helpers. They help us the most of all avoid another nightmare experience from JJP.

Quoted from jimwe5t:

Happy New Year Dougie! You are a JJP sellout now too??? Gloating about nice PFs when so many are suffering? Come on Dougie, feel for others even a little.
You’re right about at least one thing: falling into the JJP sewer, it’s well, really stinky when you do. Lol! Keep your JJP promo going, JJPs gotta love the tiny few that claim they have no issues. You’re one of the lucky few (if that’s really the case), but your day in the JJP sewer is coming soon, lol. I won’t tell ya I told you so.

Quoted from LTG:

Since they made me the JJP ambassador they removed my access to the tech support emails. Prior to that I couldn't send parts since the new people came in, but I still helped with issues that didn't need parts.
LTG : )

Quoted from beelzeboob:

...or they're just afraid of jimwe5t.
Honestly, though, I'm as big a Stern fan as the next guy, and I love JJP just as much. But some people quickly forget all the problems Stern has had in the past (splitting cabinets, anyone?). Every company has its hiccups. I still love my WOZ, but just haven't been into any other theme they've released since. I'd buy another one in a heartbeat.
No reason to troll JJP threads, is what I'm trying to say.

Quoted from wcbrandes:

Damn I thought this was mo

They still have not contacted me for the use of my avatar Ice