(Topic ID: 297150)

Avoid JJP - They do not stand behind their products

By Deez

2 years ago


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#38 2 years ago
Quoted from nicoy3k:

It's comical that this post isn't about the playfield issues

Playfields are a problem, not "the" problem. The issue that has a lot of folks upset is JJP's reaction to customer issues.
They aren't answering the phone. The voicemail box is full. If you get through to voicemail, they don't call you back. If you email, you don't get a reply.

Playfield, boards, motors, it doesn't matter. JJP needs to address their customers while they still have customers to address.

#42 2 years ago

I'm so mad about it because I want a GnR, I've got a line on a gently used one in decent shape. But I'm so so nervous. I don't trust it. Might as well be buying an 80's Gottlieb. Same level of support. I don't think I'm ready for that for a $10,000 machine.

#44 2 years ago
Quoted from Deez:

I've got a lightly used one I'll cut you a deal on.

Hopefully you'd knock about $450 off the Pinside average price?

#200 2 years ago

Yeah man I don't think personally attacking the (only?) person that's trying to help is the way to go. Based on his track record, I feel like Barry is probably doing the best he can with the policies in place at JJP.

#369 2 years ago

Curious if OP got any better results after creating the thread and speaking with Barry?

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