Quoted from metallik:

So in order to get proper service from JJP, one should post a thread here to get your attention?
Seems an awfully roundabout way to take care of your customers, but whatever works...

Quoted from chooch:

lol. The only thing Jack did was show Stern that people are willing to pay higher prices for pinball machines. I was buying NIB machines before JJP even existed. Stern is a juggernaut and has a monopoly on the hobby. Stern has never considered JJP a serious threat or rival to their business and I highly doubt Gary has ever said we need to make changes to keep up with JJP. The only change they seen was the need to start charging more for less. In Stern's eyes JJP is a boutique company and cannot even come close to their production numbers or market share.

Quoted from Elvishasleft:

My Wonka had tons of issues out of box until I fixed it up which took forever...
This was started by a guy who buys JJP product not a "Stern fan"
JJP has some issues they need to address like any other company.
You sound like a cult member where they can do no wrong but there is no lack of threads to the contrary.... half this site is JJP playfield bitching.

Quoted from porkcarrot:

Dialing in games is part of owning them. Also, I guess I’m in the minority here, but dmds are just fine. LCDs look cool, but they don’t really add that much. Pinball is about what the actual pinball actually touches.

Quoted from Haymaker:

Dude...between Wonka and GNR we were all shown this magic new Mirco playfield technology that was supposed to fix all the playfield issues. Buyers had no reason not to think issues were going to be solved. Distributors have all the leverage against manufacturers. How many times have you heard the story that it took going to a distributor to get somebodies issue taken care of? It happens constantly. If distros are getting burned because of JJP's bad quality, they are the ones who can force JJP's hand.

Quoted from CrazyLevi:

The entire industry is!!!
Basically, we've taken pinball - a 100 year old industry - and completely changed the parameters overnight. Until 10 years ago, it was still basically an operator/commercial business, and the consumers never really cared about this minutia that drives home buyers absolutely insane. As long as it coined up and worked they were happy, and if it didn't, they were used to making small adjustments here and there. I'd guess "warranty claims" - if they even existed - were few and far between, and quickly and easily taken care of by distributors. Nobody was demanding new playfields or cabinet decals in 1995.
Now of course, it's suddenly a home item for a niche but still rapidly growing crowd, and nobody knows how to deal with it. Home buyers are far more demanding and exacting than commercial buyers (and their dads, and their grandads) ever were. At the same time the industry has completely shifted its focus on who they are marketing to - when was the last time you saw a pinball promo touting it's "earning power" or the many "industry firsts that keep players paying?" It's been years.
I don't know how it's gonna shake out but it's been a rocky road and I don't see it getting smoother. Home consumers want an "appliance" akin to a toaster or VCR, and pinball just ain't never gonna be that - it's ALWAYS gonna be far less reliable and consistent and complicated than the other consumer goods people are used to buying while being far more expensive. Can't blame the industry for going where the money is but we are in uncharted waters here!