Quoted from Doctor6:

Barry, your (collective) service sucks.

Quoted from iceman44:

Once again, people will get a chance to vote with their wallets when Toy Story is announced.
Let’s see how fast those CEs sell out this time?

Quoted from Rdoyle1978:

He’s not wrong - see the previous example of everyone standing in line at the grocery store with not enough check-out people

Quoted from YeOldPinPlayer:

Making consumers aware of how their behavior enables bad outcomes is the first step in changing the behavior.

Quoted from iceman44:

Will do. Gets drowned out with the same things said in every thread, over and over
But like I said. We will see if it’s fact or fiction. The wallet doesn’t lie

Quoted from iceman44:

You just can’t affect how people want to spend there $$$. Others like me have totally different experiences with JJP
Sorry if you don’t like it

Quoted from jandrea95:cmon man.... you think Pinball Star decided to just do that on their own? List specific pricing, the requirement for a serial number, and tell you to contact Barry? You don't think this came straight from JJP?
I could have misheard, so please don't quote me, but fairly certain Zach Meny stated JJP sent that communication to their distributor network. Its as official as you are going to get from them.

Quoted from Trojanlaw:

Both Barry and Ken have been awesome to work with for me. I am fortunate not to have any playfield issues (although I did install PETG washers). That said, I have had a control board, a spotlight bracket and one of my hotrails all go out. They had the replacements sent to me the next day. Ken has also fielded a few calls from me on how to make certain adjustments.
Whether you have playfield issues or not, you cannot knock how good these guys are!

Quoted from jimwe5t:

Fully agree, Zitt is a very experienced pinball enthusiast and speaks the truth.
Sterns customer service and quality nowadays is second to none. JJPs customer service other than Loyd, almost doesn’t exist. And now JJP is trying to do away with the best customer service person they ever had…Loyd! A guy that’s always been there to help us and not paid a dime by the cheapskates at JJP!!

Quoted from LTG:

Not on JJP problems. Anywhere.
All other problems like always, where I can.
LTG : )

Quoted from wcbrandes:

This is a crap response re coil stops. You are right they are very cheap and replaceable but your fing game, that is new, is down for weeks. A company that knows they are crap and a cheap fix, that won't make that change is somehow better than a company that are at the mercy of another company doing a shitty job on their playfields? JJP HAS to do something and probably would love if Mirco could resolve the issues but Stern has full control of their coil stops and wont change them? How do you quantify one company worse than the other ..... because of how expensive the product is or because of their choices made? Its pathetic Stern wont fix this on going issue if its sooooo cheap to do so

Quoted from Jenk540i:

Any advice about how to successfully get tech support from JJP now? About a year ago I had a flipper button issue with my POTC. I sent an email to tech support on a Friday night and had 2 replies by mid day Saturday with prompt follow up emails. Great support.
But now my friend needs to obtain replacement servos for the spotlights on his GNRLE and he has sent 3 emails in the last 2 weeks with no replies. It’s like they’re closed for inquiries? Any suggestions?