(Topic ID: 297150)

Avoid JJP - They do not stand behind their products

By Deez

2 years ago


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#188 2 years ago
Quoted from Eskaybee:

I’m still trying to decide if Pinside has or hasn’t exposed anything, or if it’s the typical Pinside mob mentality with JJP the current manufacturer under the cross hairs. I mean, the chipped posts are real, but know what, my Deadpool is chipped too. The difference? My GNR post is now mylar’d, protected and concealed with a washer. Deadpool is mylar’d but still visible to the eye. So why does stern get a pass and JJP not?
For more feedback, here is my history of owning GNR since November, 8 months:
• I over tightened the flipper arm pawl and snapped it. JJP sent me new ones (plural) all assembled for free even though I broke it. I got the replacements <1 week
• Guitar lock mech started acting funny - coil kept firing unstoppable. JJP sent me new coil sleeves, stops, springs within days. No cost.
• magnet coil thermal switch tripped. JJP sent me full new coil assembly at no cost. <1 week.
2nd magnet coil is running like a champ. I thought it fried the other day but then started working again - makes me wonder if the new coil has an auto reset thermal switch? Either that or it didn’t stop working and I was on crack.
• chipped PF at post. For the most part, radio silence from JJP but after 2 weeks and evaluating pics, they sent me the new washer kit. I added mylar ring (purchased separately) and washer.
• left spotlight stopped working. JJP was unclear what was wrong. After a week, I have them a video and we agreed it needed a full replacement. They said it would be an RMA - i.e. I have to send the old back after I got the new one or id have to pay for the new one. They also said they were having supply issues so couldn’t send a new one right away. All in all it took about 3-4 weeks to get the new spotlight and the whole process costed me $0.
The only $ out of my pocket for 8 months of ownership was the $10 expense on Mylar rings.
Game freakin rocks the roof off and is amazing. I personally would go through it all over again if someone asked. But I probably wouldn’t recommend it to others only because the Pinside mob mentality is so scary lol.

Damn, what a piece of shit they sent you...did anything in the game last more than a few weeks?

#191 2 years ago
Quoted from chuckwurt:

The multiballs. Heyo!!!!!

Hehe!

#247 2 years ago
Quoted from Rdoyle1978:

He’s not wrong - see the previous example of everyone standing in line at the grocery store with not enough check-out people

Wasnt it a Home Depot?
Hard to tell...

#619 2 years ago
Quoted from NeilMcRae:

The votes for this are almost at Andrew Thieving Heighway levels! if that doesn't send a message to the numbskulls running JJP god knows what will.
[quoted image]

Lol, is that a thumbs up from Whysnow?
That sounds about right...

20
#782 2 years ago

Nothing from OP for over a week. Went to radio silence just after stating he spoke to Barry.
Sounds like Barry said "hey I will hook you up, just stop running your mouth"....

14
#799 2 years ago
Quoted from YeOldPinPlayer:

Please provide your evidence the switch placement is where it is due to a cost cutting decision.

Cost cutting or not, it was a bad decision...

1 week later
#1212 2 years ago
20210810_062358 (resized).png20210810_062358 (resized).png
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