Quoted from romulusx:

Lie of the decade?Bullshit!I was going to shows at the time all this evolved and when JJP came out Stern noticed and picked up their game.Competition makes everybody work harder!!!!

Quoted from Ceemunkey:

I'm really surprised to hear the warranty support can so bad for JJP. I haven't read the whole thread but is this the general experience for JJP owners, or limited cases?
Again, not to big up Stern too much, but one of the reasons I like to buy them is simply because the support (at least here from my distributor) really is superb. An example - last time I had an issue with Ghostbusters, I reported the problem (flippers not working) - less than an hour later a new node board had been overnighted free of charge just in case it was a node board issue. Then the service manager had emailed me and walked me through exactly what to check, how to do it, and any tools I might need. He also checked to see if I wanted a tech to come out and do all this instead. That's just one example - I've had other issues where the support and parts replacement has been equally amazing.
Long story short, I feel like if I ever have a problem it will never be an issue and will be sorted extremely quickly, and it really does lean me towards buying from them. It's really important - especially in pinball where the likelihood of something breaking/failing is pretty high.
(I would add that I'm super keen to own a JJP at some point - all of their games look incredible. I'm also getting a Spooky Halloween so will be good to see what that experience is like from a customer perspective).

Quoted from metallik:

JJP was different back then. I had a WOZ ECLE and the support was good. I did think having the customer disassemble their backbox to replace improperly cut parts was a bit much, but I wanted them to succeed and was willing to take on extra work to relieve them of some costs. They did replace some optos and a prematurely-broken ramp with no fuss.